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Ryan: Hi Ryan from Computerease here, a Saint Louis

IT company and I'm in sunny Phoenix and I've got here with me Cameron from Webroot Cybersecurity.

Cameron just presented some security trends and threat information from 2017 and some

thing coming up in 2018.

He also mentioned some new add-ons to their cybersecurity services that we currently use

with most of our clients so currently we use Webroot end-point protection for most of our

clients so they've got 2 new products that they're rolling out that are going to be add-ons

that we will be able to offer to our clients so I wanted to take a minute and let Cameron

go over those 2 additional services with us.

Cameron: Sure!

The first thing that we've released is DNS protection it's an interesting security layer

that you can add to the perimeter of your networks and it helps temper on the network

the different kinds of traffic that are allowed in so you can temper and stop malicious sources

from getting information into your network.

The second component to this product is that on each computer you can actually filter what

content which is great from a security standpoint it keeps them off the bad stuff but then it

also keeps them off there's no reason why you need peer-to-peer traffic on your network

and your work computers and you also might have HR considerations like online dating

and social media.

Do you need that during work hours?

If not, this is a way to temper that traffic.

Ryan: It's a time waster and the peer-to-peer sites

is definitely a risk so with those peer-to-peer sites there are a lot of threats that come

with that.

So with your DNS products part of that one of the nice things is that it doesn't require

additional products to be installed, don't you just turn it on for an additional function?

Cameron: You point all of the network traffic to us

and there's a second component that if you want to add an agent its just adds onto that

existing Webroot if that's for an out of network filtering.

Ryan: At the network level we forward all the traffic by site through Webroot it gets

filtered but then if we have a laptop that the business owner takes home obviously they

are going to leave the security of the network and the DNS filtering then applies to their

network at the office so then you've got the DNS filter protection on their local computer

so if they're at a hotel like we are today or airports they're not going to accidentally

go somewhere that they shouldn't And then the second thing you have is a training

product right?

Cameron: Security awareness training is fantastic it

helps customers become more educated on how not to become a victim.

So there's a couple components.

There's phishing where you'll actually be able to put out a fake malicious phishing

email campaigns and you can track who's clicking on things they shouldn't.

And you can prompt those to go to training or you can prompt those to go wherever you

want to but the idea is that you track who doesn't know what to do.

And then the second component is the training itself.

We have really engaging content that's animated and built in videos talking through the different

threats that the companies face today and how to avoid them.

Ryan: So with the email training, the phishing simulation,

is it us as the IT provider or the client that can send out phishing emails to their

users base that are harmless but we can tell if they've clicked on the links right.

Is that possible for us to do the IT provider?

Cameron: Yes-you own that within your company.

And the end users of the company?

do they have the ability to do that or is that just a function that we have?

Cameron: You would have that.

Ryan: Ok.

We control that then.

Cameron: There's an ability to do that and what we

see in our successful implementation of our security products and keeping track.

Ryan: So we would do that for our clients.

A lot of our clients have asked for that and the ones who haven't asked for it we've never

talked about it in the past.

we've done a bit of this in the past with other companies but this would be a lot more

of a simple solution because it integrates with everything else that we're doing.

So it's a lot more streamlined for us to do for our clients because everything is simple,

Cameron: Yeah, it's not a timely process.

And we built it that way.

Ryan: Perfect, um, and the training is it individualized

self paced so an individual can go through it on their own.

Cameron: So you'll see that there's different kinds

of content.

There's short quick clips that are 2 minutes.

There's lengthier ones that you can take piecemeal and there's TCI compliance, HIPAA compliance

so that kind of stuff takes time to get into and then you can track their progress through

the modules.

Ryan: Perfect.

Well, I appreciate Cameron you taking the time today and I'm really excited about the

DNS filtering especially the phishing so thanks.

Cameron: Thanks!

For more infomation >> Webroot New Services: DNS Filtering, Cybersecurity Training & Phishing Test Emails - Duration: 5:36.

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York Region Technology Spotlight: Everlink Payment Services | City of Markham - Duration: 1:37.

Here in Markham, York Region Everlink is a leading provider of comprehensive payment

solutions for banks, credit unions, and ISO's.

Millions of Canadians use our services everyday, probably without even knowing it.

Everlink is very much the technology provider, the infrastructural provider for payments

in Canada.

Importantly, and increasingly importantly, we're evolving the payments infrastructure

towards mobility, towards using mobile devices.

Everybody has a phone, most everybody now has smartphones and increasingly payments

are conducted using mobility and mobile devices.

Every single time a Canadian uses their mobile device to transact a debit payment that transaction

- at least in part - is processed by Everlink.

We have a rich history in innovating payment solutions.

We are often first in Canada.

Everlink is very much at the forefront.

We stay at the very front of the curve of these emerging technologies, particularly

mobile payments as mobile payments is the future.

For more infomation >> York Region Technology Spotlight: Everlink Payment Services | City of Markham - Duration: 1:37.

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Book Coaching with Clapham Publishing Services - Duration: 0:54.

For more infomation >> Book Coaching with Clapham Publishing Services - Duration: 0:54.

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Yanick Paradis: Harm reduction services as an entry point for prevention and treatment - Duration: 8:21.

My name is Yanick. I work as a clinical coordinator

at the Dopamine clinic. I've been an outreach worker

on the street for 11 years, primarily in crack houses.

That's my background as a frontline worker.

The first thing about harm reduction is pragmatism.

People have used, are using and will continue to use drugs, so

they might as well be with us while they are using. Why not be by their side?

I think it's a privilege to be part of their ritual, of their intimacy.

The second thing about harm reduction is, of course, humanism.

It's about the relationship we have with people.

You don't have to come here, and

it's possible that your injection techniques

are not great, but while you are with us, we will go along with you,

and take the time. Perhaps the first time

your injection techniques are all wrong,

but that's your ritual. Over time, we will do prevention

by saying, "why don't you try this?", "how about doing it this way?" or

"try your other arm." As we build a relationship,

we will emphasize

harm reduction.

Everything about front-line work has to do with

relationships.

People have known us for a long time.

Our approach works for independent community organizations.

People trust us because we spend a lot of time

and share a lot of things with them.

It's through this relationship that we can convey prevention messages,

once we have built enough trust to establish a relationship.

This allows us to better direct and advise people. The nice thing about a SIS is that we have

a nurse with us every night from 8 pm until 1 in the morning,

7 days per week, 365 days per year.

This provides an entry point into the healthcare system for

people who have experienced failures in places like hospitals.

This is a different approach, and I think

it can rebuild their confidence to go to

a facility, to enter the healthcare system and to

take steps like getting a health card or getting

acces to hepatitis C treatment, methadone or suboxone,

etc.

The Lotus project is about a navigator. My colleague Magali accompanies

people, for example to receive their hepatitis C treatment.

The first step is to make a deal with family doctors to

take them on as patients. They are no longer just seen as a hepatitis C virus.

It becomes 360°. People experience a lot of things

when it comes to nutrition, to money, to

their love life and their social life.

We make sure the person keeps a

family doctor after the treatment and enters the healthcare system if he or she wants to.

The Lotus project also helps them get around.

We often take transportation for granted but it's not always the case.

The project pays for a bus pass so that people get around.

I think it also offers a $100 grocery voucher so that

they can feed themselves.

Magali goes with them to the doctor,

to get fibroscans done. She accompanies them pretty much everywhere.

On the other hand, street workers are also there

to support people in their efforts,

when it comes to their health but also as a whole.

Because we must look at people as a whole.

You can't just look at the virus, treat it and then say, "see ya!"

They deserve better because they give us a lot,

and we have to do the same. This is the best school of all.

It's about working with people and being with them

in a holistic way.

We've had supervised injection sites since June,

and we are quite happy and proud of it.

We are part of a regional system.

Dopamine is one of four supervised injection sites.

Legal technicalities often complicate the situation.

We aim to provide a low threshold and sometimes,

protocols focus too much

on drugs and not enough on users - that's my two cents.

There is a lot of nonsense

that we must get rid of over time, actually

we should do it as fast as possible.

For example, in supervised injection sites,

we have people who have bought drugs together and want to use together.

This is called a split dose. Our protocol forbids it because

it's considered trafficking, so we must send people outside to split their drugs.

But we have another protocol that forbids trafficking outside. You see the nonsense?

This is one of many examples.

This one is pretty obvious, but we must take another look at protocols.

At Dopamine, we have a code of conduct, a way of doing things, and it's all about

respect; of others, of the stakeholder, of the patient,

of the furniture, of the space.

Sometimes protocols get caught up in small details and it can

really put restrictions on us, but I believe in this new project.

It's only been around since June,

we haven't even gone through four seasons, and we

really want to work on these

legal issues that can

work against a low threshold approach.

I think we should allow split doses and let people test their drugs.

People can't even sniff their drugs before injecting them.

This needs to go too because it makes sense. We can't go backwards

in our prevention messages. We can't say test your drugs then

sniff them, but do it outside and come back. It makes no sense.

It's like going backwards. Assisted injection too, we must include people

who show up together and inject together.

I think this should be allowed.

It goes back to what I was saying at the beginning.

It's about being pragmatic. They are doing it anyway.

They might as well do it at Dopamine, where there is a nurse,

a worker, where we are present.

People are the starting point for our services.

We must start from their requests, their needs, what they tell us,

not the other way around. We shouldn't invent services to reach people.

We must listen to their needs and adapt services to their needs,

to their lifestyle.

And we must take our time, take the time

to build relationships. To spend time together, as one human being to another.

There's no need to rush. Actually, all we have to do is be there.

For more infomation >> Yanick Paradis: Harm reduction services as an entry point for prevention and treatment - Duration: 8:21.

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Yanick Paradis : Les services de réduction des méfaits comme point d'entrée - Duration: 8:21.

For more infomation >> Yanick Paradis : Les services de réduction des méfaits comme point d'entrée - Duration: 8:21.

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The secret behind good (public) products and services - Human-centred design workshop - Duration: 3:24.

- [Instructor] So what is the secret behind

every successful product and service?

What do they all have in common?

Without further ado, let's take a look

at what are design thinking

and human-centred approaches to service delivery.

Design thinking is a problem solving process

that integrates the needs of people,

service feasibility, and organisational success.

It is not only used in businesses,

but also in social contexts.

When designing a service, we should always ask,

"Can we do this? Is it feasible?

Can anyone in the organisation bring this to life?

Or do we have that amount of investment

to make this happen?"

This is where the second point comes in.

You might wanna ask the organisation,

"Does it fit into our organisation strategy?

What outcomes do we prioritize?"

But the most important question is, "Is it desirable?

Do people want or need this?

Does it solve a problem in someone's life?"

The secret to success lies in

solutions that sit in this sweet spot.

It is paramount to consider

the capability of the organisation,

the strategy of the business, and the impact on users.

Let us look at an example of how two products

that both appear to successfully make their purpose,

but one of them do not involve

the user in the design process.

Here you can see, that technically,

both chairs serve their function, you can sit on them.

But which do you think is more comfortable to sit on?

The one on the left, inspired by one of

the greatest artists of the 20th century?

Or the one on the right?

This example demonstrates how good and desirable design

is not just about how it looks,

how much it cost, or who designed it.

What is good all boils down to the person using it.

So, how do we define human-centred design?

Human-centred design is really about

solving real problems that exist in people's lives.

Building services that are tailored to their needs.

Let's look at how we get to the real problems

and make sure that our solutions

are effective for real people.

At FutureGov, we use the Double Diamond model,

a model developed by the British Design Council.

It is a design process that goes through

diverging and converging stages.

During the diverging phase, you go wide,

looking at the entire context and issues,

collecting as many insights as possible.

Then, narrowing down, making sense of all

the information you have collected,

defining and prioritizing the opportunity areas.

Then opening up again, generating as many ideas as possible

for potential solutions to build.

Before you narrow down again,

testing and iterating prototypes and delivering solutions.

The truth is, in reality, it is not a linear process.

You probably feel the same in your role.

More often than not, you are jumping between

phases of understanding the needs,

defining the problem, and coming up with solutions.

In our next video, you will hear about why it is

equally important to adopt a human-centred design mindset.

For more infomation >> The secret behind good (public) products and services - Human-centred design workshop - Duration: 3:24.

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Costa Rica Services Summit 2018 - Duration: 0:31.

There is a country where you can rest from business,

or make it happen.

or you can explore unique products.

or take them to your most demanding clients.

A country that embrace this traditions but also innovates.

Committed to nature but also to development.

Because far be a green country.

We are talent,

creativity,

sustainability,

education,

productivity,

peace

We are Costa Rica,

your choice for business, naturally.