How do you simultaneously help VHA clinicians use
evidence-based, Veteran-centered health education and counseling skills
with patients and family members and help Veterans to
understand and manage their acute and chronic conditions?
Veteran Health Education and Information – or VHEI –
does both, face-to-face and online and in VA facilities across the country.
Evidence shows that to improve patient outcomes and
increase patient satisfaction, staff must use
evidence-based education and counseling skills to
provide patients with information that they can understand and use.
This helps patients and clinicians talk together to help patients understand and manage
their conditions and make healthy choices.
Pulling from its evidence-based educational programs for
clinical staff and resources for staff and patients,
the National Center for Health Promotion and Disease Prevention – or NCP –
the VHEI Program is building Veteran-centered health education
programs and services to help VHA clinical staff partner with
the patients and family members/caregivers.
Having clinicians and Veterans actively partner engages Veterans
in sharing decisions on personalized care plans
that meet their goals, preferences and lifestyles, and help them achieve their optimal health.
VHEI offers the Veterans Health Library, an important online resource to help Veterans understand
their conditions, treatment options, and to make healthy lifestyle choices.
VHL is Veterans-focused in content and design and
its content is regularly reviewed and updated by VHA subject experts.
Veterans can use VHL information to learn about their conditions
and be better prepared to talk with their providers and teams
to design a personalized treatment plan that meets each patient's goals, preferences
and lifestyle.
The VHL, with its many fact sheets, tools, videos, and
guides is available at the click of a button
– anywhere and anytime.
For clinicians, VHL is a trusted health information resource
that they can use to educate patients and family members/caregivers
in face-to-face and virtual clinical encounters.
They can also be confident that Veterans will understand
and act on VHL's information.
Through its Patient Education: TEACH for Success Program, VHEI also
helps clinicians use evidence-based health education interventions
and patient-centered communication skills in all their
clinical encounters with patients and family members/caregivers.
Clinicians learn how to encourage Veterans to work with their provider
to create a personalized care plan that is
tailored to their goals, lifestyle and preferences.
Every VA Medical Center, has a Veterans Health Education Coordinator or VHECs.
VHECs are responsible for the facility's VHEI programs and services
to ensure that Veteran-centered health education programs and
services are available for patients and family members/caregivers.
VHEI and its diverse range of health education resources and
programs help VHA clinical teams connect with Veterans and
VA clinicians everyday with the training, resources and tools
they need to help Veterans understand their conditions;
self-manage acute and chronic conditions; and partner with
clinicians to create personalized care plans.
VHEI creates more personalized, proactive, patient-driven VA healthcare.
Learn more about VHEI at www.prevention.va.gov/vhei.
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