Thứ Tư, 27 tháng 9, 2017

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For more infomation >> Video Marketing Services Western Mass | 888-996-9697 - Duration: 1:10.

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Reimagining the customer experience in financial services - Duration: 46:07.

For more infomation >> Reimagining the customer experience in financial services - Duration: 46:07.

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View the status of an invoice file in online services for providers - Duration: 2:26.

ReturntoWorkSA's online services for providers makes it easy to search for, view and understand the status of your invoice file upload.

In this video, I'll show you how to search for invoice file upload history and understand the invoice submission status and invoice payment status, and download invoice search results.

To view the status of an invoice file, go to Invoice upload (bulk).

Here you'll find the Invoice search box. Let's search for invoice files uploaded successfully during the last week.

You may experience a bit of a wait time depending on the amount of information the system needs to display.

Let's take a closer look at the Invoices submission status, and Invoice payment status columns.

The first column of the Invoices submission status, Received, indicates the number of invoices that were received in the invoice upload.

The second and third columns, Valid (yes) and Valid (no), indicate how many of the invoices were accepted for processing or not. To view the details, I simply click the numbers under each column.

When we look at the invoices that were valid and accepted for processing, you can see a filtered view of the Invoice search, including:

The Payee and ReturntoWorkSA invoice numbers, which clicking allows you to download the Provider Invoice details as a PDF.

The ePay reference number.

The Claimant name and Claim number.

The Invoice date and status.

The Claims agent.

The Invoice amount, the Amount paid.

As well as the ability to view the Remittance information.

Also notice the little arrow. This handy feature allows you to download the search results as a CSV file.

Let's now look at the Invoice payment status columns. Again we have three columns.

The first column, Paid, indicates invoices that have been paid, which when you click this you get the same filtered view of the Invoice search screen.

Column two, Denied, indicates invoices that were reviewed but the payment rejected. Clicking this number provides additional information that can be printed off.

And column three, Pending, indicates any invoices that are still being processed.

For more infomation >> View the status of an invoice file in online services for providers - Duration: 2:26.

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Claim check tool in online services for providers - Duration: 1:23.

ReturntoWorkSA's online services for providers makes it easy to search for and view if a claimant has a current claim and who is handling the claim.

In this video, I'll show you how to: • Search for a claim using the claim number. • Search for a claim using claimant details, and • View who is handling the claim.

To check claim numbers and who is handling them, simply click Claim check or select the same item from the Search menu.

On the Claim check search screen you can find the information using either the Claim number above the line or the Claimant details below the line.

If you don't have the claim number, you'll need to complete all of the other details.

Notice at the bottom there is a declaration that you have the Claimant's consent to search for the claim related to the injury.

I'll go ahead and perform a claim check using claimant details.

Great, now you can see the claim is active and who to contact if you require more information.

For more infomation >> Claim check tool in online services for providers - Duration: 1:23.

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Overview of navigation, help and settings in online services for providers - Duration: 2:12.

It's easy to find what you need on ReturnToWorkSA's online services for providers.

In this short video, I'll give you an overview, including the: • Home screen, • Help and Feedback functions, • Change password function, and • Notification preferences function.

The home screen can be divided into four main areas.

On the top you can view your provider details as well as the Help and Logout functions.

In the main area, you'll access your functions.

In this area, you'll see any communication from ReturntoWorkSA

and in the footer, you can view ReturntoWorkSA's contact information and policies.

In the Help function, you'll find lots of useful information such as customising your view.

Remember, when in doubt, you can contact ReturntoWorkSA by email or phone.

ReturntoWorkSA also encourages you to send feedback, to help improve the service.

To view your account details, click the arrow next to your name or provider ID.

Straight away you can see the organisation details you're logged in under.

If you're registered as a user with more than one organisation you can switch organisations here.

You can also view and update your account settings, such as: • Changing your password, and • Modifying your notification preferences.

To change your password, simply enter your current and create and confirm your new password while being mindful of the password rules.

After changing your password, you'll need to login with your new password.

Notification preferences allows you to turn on or off notifications,

change the frequency with which you'll receive notifications as well as add up to three email addresses.

It's important to remember that these notification preferences are only for the organisation you're logged in under.

For more infomation >> Overview of navigation, help and settings in online services for providers - Duration: 2:12.

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Upload an invoice file to online services for providers - Duration: 1:45.

Uploading an invoice file to ReturnToWorkSA's online services for providers is a much more efficient way to send multiple invoices for processing. In this short video, I'll show you how to upload an invoice file.

To upload an invoice file, simply click Invoice upload (bulk), or click the same item from the Invoices menu.

Remember to check that the invoice file meets ReturnToWorkSA's file format requirements.

When ready, there are two ways to upload an invoice file.

First is to click Select file, which will open your computer's file explorer window and from here you can find your file and click Open.

Second is the drag & drop method, where you can drag your invoice file directly from your computer's file explorer window and drop it into the grey dotted drop area. Note that you may select multiple files to upload.

Note that you may select multiple files to upload.

To get this far, the invoice file must be in the correct csv or txt format and not exceed one-megabyte in size.

At this stage, you could also Remove a file.

Let's click Upload and see what happens.

Now you can see the message indicating the file was uploaded successfully.

However, to check if there were no format errors, you'll need to check the status of your invoice file using the Invoice search.

Let's click Search and display the status of the file just uploaded.

Great, no format errors are reported and ReturntoWorkSA will now process the invoices.

For more infomation >> Upload an invoice file to online services for providers - Duration: 1:45.

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Committee on Human Services Reform, September 20, Part 1 - Duration: 1:49:59.

For more infomation >> Committee on Human Services Reform, September 20, Part 1 - Duration: 1:49:59.

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Committee on Human Services Reform, September 20, Part 2 - Duration: 1:51:01.

For more infomation >> Committee on Human Services Reform, September 20, Part 2 - Duration: 1:51:01.

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Committee on Human Services Reform, September 21 - Duration: 3:05:50.

For more infomation >> Committee on Human Services Reform, September 21 - Duration: 3:05:50.

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Time and Value of Supply under GST (Goods and Services) Explained in Hindi - Duration: 20:58.

For more infomation >> Time and Value of Supply under GST (Goods and Services) Explained in Hindi - Duration: 20:58.

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Create an invoice file to upload to online services for providers - Duration: 5:23.

Creating an invoice file, either manually or using finance software, and uploading it direct to ReturnToWorkSA's online services for providers,

is a much more efficient way to send multiple invoices for processing. In this short video, I'll show you how to manually prepare an invoice file.

To upload and validate your invoices, you'll need to prepare an invoice file in a specific format.

Invoices that do not meet the format requirements will not process successfully. Let's go to Invoice upload (bulk).

Here it highlights that files must be: • Comma delimited and in one of two formats; csv or txt, and • Provides the link to the file format requirements.

I'll step you through a csv invoice file in Microsoft Excel.

An invoice file must contain only one header row and then any number of detailed record rows.

The header row must include eight attributes that describe the practice or payee details and the total value of the invoices being submitted.

In cell A1, you'll always enter 00 to identify this as the header row.

In B1, you'll enter the date the invoice file was created.Dates in an invoice file can only be in one of these two formats: • DD/MM/YYYY, or • YYYYMMDD.

In C1, you'll enter the total number of detailed record rows included in the invoice file.

In D1, you'll enter the total value of the invoices being submitted. Which is basically the total of column O, which you'll learn more about soon.

In E1, you'll enter the name of your practice or the payee. This field can contain letters, numbers, ampersands and forward slashes but it cannot exceed 50 characters.

In F1, you'll enter the practice address. The length of this field cannot exceed 100 characters and can include letters, numbers and special characters like comma, dash and forward slash.

If you do use commas you'll need to include double quotes around the contents.

In G1, you'll enter your Australian Business Number or ABN. This can be no more than 11 characters and can only contain numbers.

In H1, you'll enter the words Tax Invoice.

Now let's look at a detailed record, starting on row 2.

A detailed record contains 16 attributes, most of which are required.

In A2, you'll always enter 01 to signify a detailed record hence it is repeated on every row for multiple records.

In B2, you'll enter the payee's invoice number. This invoice number cannot exceed 15 characters and can only contain letters and numbers.

In C2, you'll enter the date the payee generated the invoice.

In D2, you'll enter the claimant's claim number. This cannot exceed 8 numbers, leaving out any leading zeros, followed by a forward slash and then an additional two numbers.

In E2, you'll enter the ReturnToWorkSA service provider number, or if you're a medical or allied health provider, the Medicare provider number for the provider who performed the service. This field cannot exceed 8 numbers.

In F2, you'll enter the date the service was provided, or commenced if over more than one date.

In G2, if the same service was performed on the same date, you'll enter the time the service was provided; otherwise it can be left blank.

For time, you'll use the hour colon minute 24-hour format. For example for a service provided at four forty-five in the afternoon you'll enter 16:45.

In H2, you'll enter the end date of the service, provided it's different to the date commenced, otherwise it can be left blank.

In I2, you'll enter the service item code. This cannot exceed 6 characters and can only contain letters and numbers.

You'll leave J2 blank.

In K2, you'll enter the description of service provided. This cannot exceed 60 characters and can only contain letters and numbers.

In L2, you'll enter the standard rate for the service. Where a service attracts a GST component the rate recorded here must be the rate plus GST.

In M2 and N2, you'll enter the quantity of service provided and the unit of measurement.

Bear with me while I explain this...

If you enter an H in N2, then the unit of measurement is hours. So if you enter 2.5 in M2 then this is equivalent to two and a half hours.

If you enter an M in N2 and then twenty-four in M2, then this is equivalent to twenty-four minutes.

Finally, if you enter a U in N2 and then a four in M2, then this would be recorded as four units.

In O2, you'll enter the value of service being invoiced. This should be equivalent to the standard rate entered in L2 multiplied by quantity of service entered in M2.

In P2, you'll enter the GST inclusive flag. Enter Y if the value in L2 includes a GST component, otherwise enter N.

Now save the Excel spreadsheet as a csv and with a relevant filename.

Finally, ensure the file size is less than one-megabyte.

For more infomation >> Create an invoice file to upload to online services for providers - Duration: 5:23.

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Search for invoices in online services for providers - Duration: 2:19.

ReturntoWorkSA's online services for providers makes it easy to search for and view invoice information.

In this video, I'll show you how to: • Perform a simple and advanced invoice search, and • Download invoice search results.

To view invoices, go to Invoice search, or click the same item from either the Invoices or Search menu.

By default the simple search will return all invoices created in the last 30 days. However, there is a maximum number of invoices that can be displayed, so you can narrow the simple search using the three filters...

Invoice or ePay reference number.

Invoice status.

Invoice history, which allows you to view invoices created up to a maximum of 90 days in the past.

Let's look at the Advanced search.

The Advanced search provides more options to help improve the efficiency of your search, including...

Invoice date range, which is restricted to 90 days.

Date of service.

Paid date range, also restricted to 90 days.

Provider number or name.

Agent name.

Claim number, and Claimant.

Let's do a search for invoices paid in the last week.

When we look at the invoices that were valid and accepted for processing, you can see a filtered view of the Invoice search, including...

The Payee and ReturntoWorkSA invoice numbers, which clicking allows you to download the Provider Invoice details as a PDF.

The ePay reference number.

The Claimant name and Claim number.

The Invoice date and status.

The Claims agent.

The Invoice amount, the Amount paid.

As well as the ability to view the Remittance information.

Also notice the little arrow. This handy feature allows you to download the search results as a CSV file.

For more infomation >> Search for invoices in online services for providers - Duration: 2:19.

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Get access to online services for providers - Duration: 1:38.

Registering for ReturnToWorkSA's online services for providers, is easy.

In this short video, I'll show you how to: • Find the Registration form on the ReturnToWorkSA website, and • Complete the form based on Entity and User type.

Let's find the Registration form on the ReturnToWorkSA website.

Download and save the form to your computer and start completing it straight away, no need to print.

I'll demonstrate as a staff member using the online services on behalf of my practice, beginning with the User details.

To ensure the business details are correct in the Type of access section, it's best for an authorised officer of the business to provide the information.

This can be the owner, proprietor, director or partner.

The Entity type is a description of the business and the User type determines how the user will use online services.

In my case, I work for an allied health provider as a practice manager

and I require Master user access so that I can access remittances and payment history.

You'll also use this form to remove access for a user.

If you ever forget your username or password and need to contact ReturnToWorkSA, they'll use the secret question in the Validation section to identify you.

Now all that needs to be done is the declarations including the authorised officer before sending it off to ReturnToWorkSA.

For more infomation >> Get access to online services for providers - Duration: 1:38.

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Fix common problems with invoice files in online services for providers - Duration: 3:19.

Uploading an invoice file direct to ReturnToWorkSA's online services for providers, is the most efficient way to send multiple invoices for processing.

In this short video, I'll show you how to address some of the common problems when uploading an invoice file.

After uploading an invoice file, you'll use Invoice search to check for format errors.

You can see that the File upload status for the invoice file has a red cross and an Errors box. Let's click the Errors box to find out more.

The errors are now listed with the line and field number as well as a description. You'll refer to this as well as the file format requirements to fix the error. Also notice the handy Print feature.

The first error is pointing to line 1, the header, and indicates that the ABN is invalid.

We know there should only be eight attributes in the header but looking at this file we can see nine. On closer inspection we can see that the practice address has split across two columns.

This happens when a comma is included in the address but the information is not contained in double quotes.

The rest of the address then becomes the next column, which should contain the ABN instead.

I'll add the double quotes around the address.

The second error is for the ABN that is now in the Tax Invoice field.

The third error, is pointing to Line 2, Field 3. This corresponds to C2; the date the payee generated the invoice.

Dates in an invoice file can only be in one of these two formats: • DD/MM/YYYY, or • YYYYMMDD.

I'll change that to the correct format.

The fourth error, is pointing to Line 2, Field 4. This corresponds to D2, the claimant's claim number.

This field cannot exceed eight numbers and there are ten numbers there. I'll fix that up now.

The fifth error, is pointing to Line 2, Field 7. This corresponds to G2; the time a service was provided.

Time in an invoice file must use the hour colon minute 24-hour format. I'll change that to the correct format.

The final error for this invoice file, is pointing to Line 3, Field 1. This corresponds to the field that signifies a detailed record and it should be a 01 and repeated on every row after the header.

We're now ready to upload the invoice file again. Save the file with a new name and in the appropriate format.

The upload was successful and a quick search indicates that no errors were found in the invoice file.

For more infomation >> Fix common problems with invoice files in online services for providers - Duration: 3:19.

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Payment history and remittances in online services for providers - Duration: 1:41.

ReturnToWorkSA's online services for providers makes it easy to access payment history and remittances.

In fact, ReturnToWorkSA no longer provides this information by mail.

In this video I'll show you how to perform a simple and advanced payment history search, download remittance information as a CSV

and reconcile payments.

To view payment history go to payment history or click the same item in the search menu. The simple search has three filters:

remittance number,

reconciliation status and history which allows you to view payment history up to a maximum of 60 days in the past.

Let's look at the Advanced Search.

The Advanced Search opens up more filters including the paid date range field which allows a maximum date range of 90 days,

the payee invoice number and the amount paid.

Let's do a payment history search for unreconciled payments paid during the last week.

Now you can see a filtered view of the payment history search screen including the remittance reference

which allows you to download a CSV file of the remittance advice,

the paid date, the amount paid and the best bit is you can use the tick boxes and save function to record your reconciliations.

Also notice the little arrow. This handy feature allows you to download the search results as a CSV file.

Remember, payment history and remittance information is only available from online services and is no longer mailed out.

For more infomation >> Payment history and remittances in online services for providers - Duration: 1:41.

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Login to online services for providers - Duration: 1:19.

In this short video I'll show you how to login to ReturnToWorkSA's online

services for providers for the first time and reset your password.

Click login and enter the username and password given to you by ReturnToWorkSA.

The first time you log in you'll be asked to change your password.

When setting up your password you'll need to follow the password rules.

I'll go ahead and change the password.

When the change is successful a confirmation window pops up and you'll log out and log in again using your new password.

Great, we're now on the home screen and ready to get started.

If you forget your username or password or incorrectly enter your password three times and are logged out of your account

just contact ReturnToWorkSA by email or phone for assistance.

For more infomation >> Login to online services for providers - Duration: 1:19.

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Partenariat entre Solvay Energy Services et Orygeen - Duration: 2:33.

For more infomation >> Partenariat entre Solvay Energy Services et Orygeen - Duration: 2:33.

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Modify notification settings in online services for providers - Duration: 1:43.

ReturntoWorkSA's online services for providers makes it easy to view and modify your notification settings to suit your needs.

In this video, I'll show you how to view your notification preferences, and modify your notification preferences.

Always be mindful, that when viewing and modifying your notification preferences that you're only doing this for the organisation you're logged in under.

To view and change notification preferences, simply click the Preferences button on the home screen, or the down arrow next to your account...

Then Settings, and then Notifications preferences.

Here you can see the notifications that are available to you.

The toggle to turn them on or off.

The frequency with which you want to receive the notification.

And the ability to add up to three email addresses where you would like the notification sent to.

Some notifications, like Invoice Upload Error, cannot be turned off but you can still change the frequency and email destination.

I'm going to demonstrate changing the first notification by turning on a notification and and adding an additional email address.

Always ensure you enter your email details correctly as there is no warning if you get this wrong and you'll miss your notifications.

Click Save and you'll receive a confirmation message.

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