Thứ Sáu, 1 tháng 2, 2019

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Jobs First Employment Services (JFES) SFY18 Annual Report - Duration: 8:50.

[Music]

I'm Mike Bartley director of the Connecticut Department of Labor Jobs First Employment

Services program, commonly referred to as the JFES program.

The goal of the Jobs First program is to help people who are receiving temporary family

assistance or welfare benefits find work so that they can become independent of cash assistance

and move their families out of poverty.

Every participant in the program is assigned to a case manager who works closely with them

to overcome barriers to employment and to develop an employment plan that will put them

on a path to self-sufficiency.

Special benefits are available to program participants, such as childcare and transportation

assistance, so that they can achieve their employment goals.

Participants engage in a variety of activities each week from job searching, adult education

classes and vocational skills training, to participating in subsidized employment programs

with area employers and performing community service.

Eighty-seven percent of our participants have multiple barriers to employment, and one in

five has no employment history.

We welcome the opportunity to assist all participants in our program and we have

many inspiring success stories, a few of which we'd like to share with you.

The challenges facing Jobs First Employment Services participants are extensive.

The most commonly reported barriers to employment include childcare, transportation, limited

work history, language and housing.

In addition, 22 percent did not have a high school diploma or GED.

Of all of the JFES participants, 79 percent were deficient in basic reading and/or math skills.

[Music]

Ten years ago, the JFES program changed Kimia's life.

It was getting to the point where I wasn't able to pay my rent.

I wasn't able to get any food for my son and I was scared to talk to anybody cause I didn't

want them to take him from me because that's how, basically how we got taken away from

our mother.

Kimia, a single mom, had a limited work history and was about to be evicted from her home.

She was provided with employment services that gave her the opportunity to learn how

to work in an office setting.

She later obtained a full-time office position.

Ten years later, Kimia is still employed at that office and has reached many milestones.

I have my own apartment, I have my little small family---my son, my daughter---I have

job security and I should be graduating in July of next year with my bachelor's.

Being in the JFES program, it helped me become a stronger person.

And it's empowering, it really is.

JFES participants receive services at American Job Centers located throughout the state.

The JFES program is administered by the Connecticut Department of Labor in partnership with the

Connecticut Department of Social Services and the five Workforce Development Boards:

Capital Workforce Partners, Workforce Alliance, the Northwest Regional Workforce Investment

Board, the Workplace Inc, and the Eastern Connecticut Workforce Investment Board.

The program assists a diverse population.

During the State Fiscal Year 2018, 8,924 low-income families were served.

Eighty-one percent of participants were female.

Most participants were between the ages of 21 and 30.

Niomi was a single mom of two children when she came to the JFES program.

I applied for cash assistance because I was not working at the time.

I just had a new baby so I was just unsure of how I was going to handle the things that

I need to handle in life with no income coming in.

She had a difficult time obtaining a job because she did not have childcare or transportation.

More than 71 percent of JFES participants lacked access to, or could not afford to pay

for childcare, and more than 53 percent had a transportation barrier.

One of the things that my case manager helped me with which I feel like was my number one

barrier was with childcare.

I did not have my Care for Kids active at the time.

She also sat with me and we went through the whole application.

With her barriers resolved, Niomi obtained full-time employment at a childcare center.

The JFES program actually helped me turn everything around.

Ashley is a JFES case manager.

Before she became a case manager, Ashley was a JFES participant herself.

My experience through the JFES program has helped me with my clients because I'm able

to relate to them.

I'm able to explain to them I sat where you're sitting.

I can understand the struggles just trying to get by and take care of your kids.

Every JFES client is assigned to a case manager who provides one-on-one case management services.

I really try and help them overcome their barriers and become employable.

They come in the door very nervous about starting work or finding childcare and they walk out

the door with a full time job or even a part-time job and they feel safe, they feel secure with

themselves, and they feel independent.

Chris was a single father who struggled to find work after he was laid off and exhausted

his unemployment insurance benefits.

I went to work one day after 19 years and when I went in that morning, I was called

into the office---there was like three of us---we'd all gotten laid off with no return

date, no nothing, just done after 19 years.

Chris participated in JFES Job Search Assistance workshops, which provided him with the skills

necessary to re-enter a changed workforce.

They taught me how to make a resume, and how to present yourself to, you know, current

employers, showed me how to use a computer, how to set up an email, how to do online job searches.

They helped in a big way. I mean, I learned a lot.

The JFES program emphasizes a work first approach.

Job search and both unsubsidized and subsidized employment activities

are combined with education and training.

The goal is to promote the ability of each participant to become independent of cash assistance.

Chris took advantage of the Subsidized Employment Program.

Soon after, he was offered a full time job.

I was able to go off cash assistance and support myself again.

During State Fiscal Year 2018, 37 percent of JFES participants were working.

Average wages were $11.81 per hour.

Julie Ann began working part time at Atlas Stamping and Manufacturing through the JFES

Subsidized Employment Program.

The company was so pleased with Julie Ann's work that they hired her full time.

We decided to partner up with JFES because as a woman-owned business, we believe in the cause.

We often see young women who have children and they have low income and they're struggling.

So anytime we can help a family out, we do and JFES was a perfect opportunity for us.

Connecticut's Jobs First Employment Services program is helping families gain employment

to enrich their lives without the need for cash assistance.

I feel really powerful and being a role model for my kids, that is a great feeling.

Now that I'm working full time, we are able to do special things together as a family.

I definitely feel like I have a lot more peace in my life right now.

I feel very accomplished and it makes me feel really good to see how happy my daughter is

and how well she's doing and to see the life I've built for myself.

I feel proud of myself that I actually came from rock bottom and now I'm on top again.

[Music]

For more infomation >> Jobs First Employment Services (JFES) SFY18 Annual Report - Duration: 8:50.

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IVC Career Center Services - Duration: 3:18.

Imperial Valley College recently opened a Career Services Center

to help students find internships or jobs,

and to help businesses find employees.

We're so excited to have our center

opened finally, after years of hoping and planning

to have a full Service Career Center that provides all

of our students the entire breadth

of services typical of a career center.

And we were able to accomplish this

through funding through the Strength Workforce Program that

provided the resources and the time

in the planning to be able to do the research

to go out and visit other career centers throughout San Diego.

And we wanted to make sure that we

provided a center to our students that was top quality.

That provided all of the services

that would be expected.

So we're very happy to be here.

Pretty much, I'm at the front desk.

And when students walk in, I greet them.

And depending on what their need is, I attend to that.

So if they need help with resume building,

I'll usually refer them to Maricela.

Or if they need help with the internship program

or are interested, I'll refer them to Janeth.

And I will be the one that will schedule the appointments.

Well, as an internship co-coordinator,

it's my role is to bring opportunities for students

to be able to get those real-life experiences

through an internship.

Through my program, because it is a new program,

we have around 10 students currently doing an internship.

Applications, we have received tons.

But I'm seeing progress of looking

for those sites for the students.

What I do is I help students with resumes building,

mock interviews.

If they need help with their job applications, as well as job

search, I can help them with those resources and services

as well.

They want to learn how to make a resume

or how to improve their resume.

So they come in, we make an appointment with them,

and then afterwards, then we see them,

and we improve the resume.

If they just want a revision, I'll

go ahead and revise the resume on the spot.

In the mock interview, we have a camera set up,

so students are more than welcome to come in.

We can do a practice run with them

if they have an a pending interview.

We'll go ahead and set up that.

We'll pretend like it's a regular interview,

and then we'll record them.

So then afterwards, they can see their video,

and they can see what they need to improve on

in their interview skills.

We have a lot of services here that a lot of students

should take advantage of.

And a lot of them do.

There's quite a bit of demand for our services.

And it is really helpful for them.

As soon as I walked in, first of all, I was greeted really nice.

Everyone here is really nice.

They asked me if I needed anything specific.

I told them that I was looking for maybe a job

opportunity or an internship.

Janet was the one that helped me look for an internship related

to my career.

This is a great career center that

will help you a lot, especially when you're struggling to do

a resume or a job interview.

Because they really helped me a lot.

So take a benefit of coming here.

Currently, right now we have about 1,100 students

registered.

On a daily, we see maybe seven to 10 students a day walk in.

They sign it through our system, and then we

help them with our services.

If they want to get more information

about the internship program, they

can call our Career Services Center.

Our phone number is 760-355-5721,

and they can ask for Janeth Cruz, which,

I'm the internship coordinator.

So there's a lot of things being planned.

It's a very bright future for IVC,

and a very bright future for our students.

For more infomation >> IVC Career Center Services - Duration: 3:18.

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Customer Video: GE Power Services - France - Duration: 4:10.

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Testimonial Video Production Services - Duration: 2:11.

Family means a lot to me.

I always told my children

to treat each day as though it was your last

and just enjoy the simple things in life.

But now, in retirement, family means even more.

My name is Adrienne.

My husband Tommy and I have five children

and we have four grandchildren.

Prior to retirement,

I worked as a registered nurse for over 40 years.

Since retirement from two demanding jobs,

I'm finally able to relax and enjoy life.

The fears I had approaching retirement were,

"am I going to be able to survive financially?"

And I'm realizing now that I have more spending money

now, in retirement, than I did working those two jobs.

The best part of retirement is having the time

to do some of the things that you always put aside,

and recently I started sewing again.

Sewing makes me feel very relaxed,

and it's very rewarding to see the outfits I've made.

I'm living my life great in retirement by being able to spend time

with my husband Tommy,

my friends, and the rest of my family.

And my day is filled with things that make me happy

like doing some of the simpler things in life,

like taking long walks and shopping

all the way to some of the more exciting things like taking trips.

Take life one day at a time.

Learn to relax, and enjoy life as much as possible.

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The Hope Center Oncology Services at Cartersville Medical Center - Duration: 2:49.

Here at The Hope Center, we have so much that goes on.

When a patient first comes through our doors

we welcome them, and we want to make sure that they feel at home.

We want to make sure that we promote more of a family atmosphere.

We don't want them to feel like they're coming into a gloom and doom place.

I want a patient to know that they can come to me for anything.

That they can come to the therapists for anything.

And we're gonna take care of them, just as we would a family member.

What patients see when they come in here is that there is continuity.

The patient then feels, "hey, I'm not going somewhere that's just a doc in a box"

"I'm going somewhere that really cares. And the staff really cares about their patients."

So at The Hope Center, we take a multi-disciplinary approach to all of our cancer patients.

We make sure that all physicians involved in a patient's care

talk on a routine basis, usually a daily basis, honestly.

We have medical oncology that's just right upstairs.

We have radiation oncology on the first level.

And so even just this morning I had the medical oncologist just swing through

with a cup of coffee and talk with me about a couple patients.

That sort of collaboration happens on a daily basis.

So it's really a very ideal situation and setup for multi-disciplinary care.

Another aspect of the program here at The Hope Center is the nurse navigators that we have on staff.

And this is a very unique service.

If there are patients that are worried about very complex appointment schedules

their job is to ensure that nothing falls through the cracks

and we move through the cancer treatment process in the fastest manner possible.

We have some of the latest technology that is available in the fight against cancer.

The TrueBeam is an incredible machine.

It allows us to treat nearly every type of tumor imaginable

in the community, with a high degree of competency, accuracy and safety.

There's no need to drive elsewhere when you can get quality cancer care close to home.

If a patient has a need, The Hope Center Foundation does what they can to cover it.

That is what allows our patients to get those taxi vouchers

if they need food from food banks, to get the gas cards that they need.

The ringing of the bell signifies the end of their treatment.

And we love celebrating that for the patients.

It's a feeling, like, I can't even describe to anyone.

I mean, it's an achievement for both the patient and for us because we helped them get to that point.

And I feel like at the very end of the day, when we go home

we need to be able to say, "hey, we did the very best that we could."

And I feel like building those relationships with those patients, that's the key to having great success.

For more infomation >> The Hope Center Oncology Services at Cartersville Medical Center - Duration: 2:49.

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Monica Lenon MSP - Ministerial Statement St John's Paediatric Services Update - Duration: 3:55.

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I live by my motto, Carpe Diem which is "Seize the Day."

and

Life is a journey

and I'm in a later stage of the journey

but it's still a journey and it's a fun journey.

My name is Nancy.

I'm originally from Erie, Pennsylvania

but I'm now living in Daytona Beach, Florida.

I've been a teacher for over twenty-five years.

I've taught 7th and 8th grade for about fourteen,

and then the rest of the time, I taught high school.

I think for people that are approaching retirement,

the only fear that I find that a lot of people my age have, is

"Will I have enough money to live comfortably in retirement?"

Thank you to my annuity, I am comfortable.

I'm living my life great in retirement

by doing many things that I could not do when I was working

because I didn't have the time.

I have started writing, I'm more active. I'm healthy.

Emotionally, I've got a wonderful partner who makes me laugh.

And we enjoy each other's company, and we do things together.

I am living my motto of Carpe Diem.

I'm happy. I'm content.

For more infomation >> Testimonial Video Production Services - Duration: 2:01.

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Internet Services Management session IT Connect 2018 Kenya - Duration: 1:06:28.

So I'm going to start by showing a slightly updated version

of something which Bill already showed earlier this week.

This is a world map of average download speeds,

and you can see that there are some green areas and some brown areas,

and it should come as no surprise to us that a lot of Africa is brown and gray,

which means they didn't get any data at all for those countries,

So the internet service is probably not that great.

There's a real issue in Africa with slow internet connections.

Here are some of the effects of low bandwidth.

I guess I'm preaching to the converted - if you don't have good internet,

you already know the negative effects it can have on your work and on your organisation.

These reasons here - this is a large part of the rationale

why in SIL and Wycliffe we are trying to prioritise helping people to get better internet connections

and enabling them to do more with the internet that they already have.

This is the bit that we've had already - getting the best from your ISP,

telling them when things don't work, checking the speed of your connection regularly

so speedtest.net or other services,

so then you can go back to your ISP and say "ok, it says on the contract

that you're providing us with this speed actually we're getting that speed,

please can you explain, are you having some problems.

Comparing prices - these are the figures that we had in Nigeria. 2014 you see we're paying

$800 (per year) for one Mb. 2017 we're paying $600 for 5 Mb, so things are getting better.

Part of that is because things are just improving slowly but surely,

Part of it I think is because we we were nagging our ISP and saying

"Hey, why are you giving us this, when I can get this from another

provider, this better deal or cheaper deal,

so yeah that's part of getting a good deal for your internet connection.

I would advocate being a bit of a nuisance

with your ISP - not that you have a bad relationship with them but try and be

that squeaky wheel. We have a saying in English "the squeaky wheel is the one

that gets the grease", so the customer we never complains, who never phones up

when the connection goes down is going to be a low priority for your ISP.

They're not going to bother whether they have a good connection or not,

because they're getting money from them, and they never complain about it.

If you can become the squeaky wheel, the the one who has a reputation in your ISP's office,

when you phone up and they say "oh no, not that one again", then it can actually benefit you,

it can help you get a better deal.

One other aspect of this that we've touched on in some other sessions here

here and that is, our traditional model and I guess for many organizations a

traditional way that you get internet in your offices is to have everything

centralized so in the left column I've put the advantages and disadvantages of a

centralised connection. That means that you have an ISP that you plug into

your firewall or your router, and that goes to your whole network or to part

of your network with several users or sometimes even several hundred users.

So you have one internet bill, one bill to pay, so in that sense it's easy

to manage. You can centralize all of your filtering

and anything that you want to control on that internet connection.

Disadvantage can be that to users it's just another resource, and you may go

around the office and find users listening to online radio, playing videos,

and doing all kinds of other things that slow down the connection

for others. And sometimes it just doesn't compute

to the users that what I do with the internet connection is affecting the guy

in the next office, that it's actually to slow for him to do his email perhaps.

That's some of the issues with a centralised connection.

So what we've started doing in SIL is we've started thinking, how about having

a decentralized connection, how about handing out modems to users and getting

them to connect through the modem. And in some cases it seems that that actually

can get a faster, more reliable connection. But it also has its

advantages and disadvantages. You might consider it an advantage that the user

can budget their own usage. So you put the responsibility in the users' hands and

you give them a chunk of money every month and you say okay this is your

internet use. And they know that if they get through that in one week then

they're going to have no more internet the rest of the month. And that can be a

good thing if you're trying to teach stewardship of the resources.

It can be a bad thing because then they will come back to you and they will ask you for

more money, and you have to get approval from the management, and it can become a headache.

Of course that means the connection can be available anywhere or

anywhere that you can get the 3G or 4G service. It's it's also open to abuse.

Where's the content filtering system? If you have a user who's using a modem,

it can prove a temptation which for some can be hard to resist.

There are ways to get around that, which again give extra administrative headache.

You can get filters that can be installed on individual

computers, but it all has to be maintained by the IT guy. So it's not like one solution can fit all.

It's a different kind of solution which may suit

some places more than others. So that's something to to think about.

So I want to open up a bit of discussion about this, specifically on this topic

of whether to have a centralised internet connection everybody connects to or to

have it decentralised with a user or small group of users with their own modem.

I'd like to ask, what kind of experience have you had with this in your organisation?

Have you tried out this decentralised approach, and how did it go?

Mark will be taking notes, by the way.

Yes, Emmanuel?

In SIL Cameroon we have

thank you can follow on I visited Cameroon in January and Romanian gave me

a mask for the work Network when I found that I could get a local one that was

quite good quite good speed and I didn't have to share it with anybody else

so I say that thing's been proofed in Cameroon but I left that wasn't really a

possibility of being oversold and it was slow when so on so two things there one

things change over time so you need to recheck these things and two you can get

people off I actually had a colleague sakes I can go down to the local

internet and get faster speeds why can't we get it here in the office

and I said Emily neat people are normally pay ten maybe how many devices

we've got an and network in the region of 90 to 120 yours so I mean that gives

you an idea that if you can decentralize it is an event here but then you've got

other considerations like everything what set of problems would you like

thank you we have four players one of them is centralized connection

guess they would review firewall that's it obviously for some for some more

working with us sometimes they get a good connection with hostility we have a

centralized in action but I also learned a little my fire break on mine but I

keep on like this and I keep a small one and then if there's a meeting at a

building then where we don't they are at a neighbor's place or somebody's taking

me home or across the street another place where we don't have a connection

they can take this this rate law

it just gives

so your question was about as it doesn't anyone use either one or worry

so what are you using your birthright so no centralized decentralized yeah

especially if you have these centralized and if you come across issues well I

can't say much about that would result if you get but so we have an automatic

failover or it's another manual but it happens so so this decentralized

anything that doesn't work anymore suddenly you see people hoping online

they used to be connecting and well for me like management what if you are what

I'm trying to do is organize reimbursement or people because some

people are connected other people are not so how how does that work

I don't have any answers on that but I would like to I think the idea is great

when people start connecting anyway so that is plug USB sticks continue to

avert it but ya know like this trip through the big board so that people get

everyone I see but I am I think it probably depends a bit on the size or

position well so in some places we have only met two people or three people

sitting there so it's much easier to say wrong if it doesn't work like giving you

your own key and attracting a lot as well so then it's probably not even

really investing in us that we are so for bigger offices I think sounds

delightful as this is probably heard nobody gonna need two or three people

yeah the decentralized Authority workers

okay so one thing think I touched on this note is when you

have a decentralized solution you don't have any kind of content filtering in

place or also it lacks the blocking that you would have with a centralized

firewall you can block certain types of malware and different things is there

any solution so we deploy circles and protective and the nice thing of input

justifiable are it already identify the product but it also allows to any point

so the nice thing of that is it yeah you're looking to settle clouds for the

management console of the circles then you can push policies to endpoints so it

doesn't matter if there are be maintained like the office network

saying you really post people perturbation to the client itself so

that's in this case as we can you can also block certain websites also skilled

certain things that let for top of Facebook the Freiburg thanks it's not

possible so that you can begin it on the endpoint itself so that'll be in a

decentralized solution would still be centralized how much is it working yeah

because we our organization it's a central optional service it means that

it's a purchase for a global organization and because of that I think

we had like over a thousand licenses and we would

probably I think we've made six the lives who use it we do something like it

rather or something like that that's pretty cheap if you look at the list

right it's like incredibly expensive but

something along those lines what I remember but I can confirm the price if

you want but obviously the bigger amongst you get the higher discount you

guys know so we we ate the fruit circles and kids depended and so the red book

was the cheapest the biggest and Indians we got a deal so the more you might get

boat with a supplier I don't know to be honest a Marcel nothing that wonderful

together we TV as well it's great a promoter a little penalty do is pray

just to I like his price I asked for something similar and with the quantity

of users I love 50 or 60 users and when I asked for a quote in Germany the cost

was about 50 euros for three years which is still substantially less than what

you would pay when you buy it when you buy it outright in the in their store

but to begin this is where the quantity really matters

I was aware that first but uses that the debtor or IPP both within our what they

use accessible was yet definitely over with any basic building using the DMS

they did another thing I think caps things like no websites reported back to

their controllers ways around it if you want to get around it can also be an

issue when you have decentralized connection it's easy to set up on the

central network to like idea that's that when using modems

just one more thing about negotiating if you have an antivirus solution every

single company if you want to move to a different vendor that new vendor will

always give you what they call them cross update so if your role

subscription is still running even if it's only for another 14 days they will

give you a hefty discount because you're switching to a new company

so maybe the original provider if you go to them yeah and with use mid-center say

you have a DVD subscription I should have said that

say you have an ABG subscription that you're still then you still have and you

have another three months left on it you go to so close in-state look I still

have this old subscription here and I need a I need pricing based on moving

away from that product going to the next they'll discount you up to it sometimes

up to 70 or 80 percent for to the person 3 year period so that's something to

consider when you're okay and then you get online or it's a separate software

package solely for content girlfriend but it's called covenant I've seen that

around does it just send a list of your web history to you it's a while since

I've actually been involved with somebody using it I think it does both I

could be Ross okay I'm very sure it does stop so I could be wrong on that it's a

wireless inside

so we if you business in our environment we don't have control on all so we can

reverse things so what we end up doing is that there is a pianist for the next

secure the other one is free I know and I think subscription so that's what we

did which means everybody's penis to the next intro and that filters connect and

that's very important for us because we don't want students important

yeah okay thank you so can we move on to something slightly

different or rather finish the last one we

actually use and smaller offices that a consumer device called a circle that

works really well this need that this

filtering things they have mobile devices where you share both so I think

there should be some certain files related to that in the courses 2017

English for well maybe you're not the information okay so let me move on to

something related but so far we've been when we started off talking about

external issues so basically how do you make sure you're getting the very best

deal coming into your office how do you maximize the bandwidth minimize the

money pay pay and all the rest of it so that's one big topic but the other one

is related to the internal connection on your network so basically any maximize

your use of the Internet how do you make sure that you're actually getting the

best and then the internet that you're buying so I want to touch on a couple of

topics relate there are some people in the room who

will recognize some of these comments because their comments made when we

asked people in last year's I took a note conference what kind of issues and

problems are you experiencing in your organization business for asylum with

with people and a recurring theme in the comments were things about controlling

the internet connection users doing things that they shouldn't connection

being slow because of factors on the on the network and yeah a lot of it related

to what users are doing with with the connection so I just wanted to address

that and I want to start off you know as IT people are at least for myself the

default way that I think about solving the problem is can we find a technical

solution can we put some clever software or hardware which will help us to solve

this problem and that's my kind of a natural way of thinking so I want to

start off by looking the other side this is the human planet side because no to

the size of this issue I think there's people serving as a technology side so I

want to just share some kind of principles for what I call bandwidth

stewardship by making the most of what you the internet moment that you have so

first of all I would say involve the director if you consider there's a

problem in your branch with the way that people are using the internet that it's

not being made available for the core business purposes that it should be then

involve the as an early state to try and get his or

her support get him or her to understand the problem and to understand that

probably actually we can do something about it not to solve it completely but

there may be some things we can do to improve it and if he can see what he or

she can see the connection between the issues on the local network and the

business purposes of the organization then there's a good chance you can win

win the person over to allow you to try to improve the situation or the local

network so the second thing I thought of there is about user policies now I put

on the Nats inside 2018 English internet services management I'm going to word

document with some sample policies so they're from Asylum Nigeria which is

part of my work just some kind of sample text to get you thinking about how you

might what kind of policies you might get who uses to sign about Internet use

and of course somebody can cite something do the opposite or they

disagree to do but at least you can point back at it and say well actually

yes I do have a problem with the way that you're watching lots of YouTube

videos because you sign a policy that said that your internet views were not

infringe on other people's ability to use the internet for business so it's

something you can point back to also I would say it should the policies should

be formulated in a way that they reflect the core business needs so prioritizing

the internet use for the things that people really really need to do like

email for example in most of our cases and then also they should be realistic

and impossible so you should have specific forces like for example in

Nigeria group you have a policy that says if you need to download a file

during business you can download things that will take

no more than ten minutes to download if it's going to take more than ten minutes

to download or if you start downloading in you see it's going to take more than

ten minutes then please don't download it during working hours

wait until after 4:00 p.m. or send an email to me

download it of the night and put it on the network for you by the morning so

you can have things like that which make it very very clear to your users what

they should do and what they shouldn't do and when so obviously try not to make

it over complicated one other thing that I would recommend

is restricting use of certain software and maybe people in your organization

who need to use Dropbox for example but probably not every single person and

many users who actually use a program like Dropbox to synchronize files they

may not even realize how much bandwidth is taking up in the back row well they

may have it set up so that they're synchronizing files that they really

don't even need to synchronize so that can be one issue so I would recommend

having a policy that restricts the use of certain software like that and

another thing I'll give an example my my wife and I are having struggles

sometimes with our children twins eleven years old they wanted smartphones for

Christmas all their friends have smartphones and we're the bat parents

didn't my smartphones I finally relented and we gave them our own used

smartphones before Christmas and one of the things my wife keeps telling me is I

want the twins to think that you know everything that they're doing online I

want them to think that you can see everything and you can check everything

of course I can see in the chat quite a bit when I when I log in using their

email counterfeit CPU chip as in different

things but it can be good for your users to think that you are somehow you have

the ability to check everything that they're doing online we know that it's

something partly true you can check some things you can find

that some things but not everything but in a sense your users should have I

hesitate to say it but the healthy fear like the IT department or a respect

rather than the IT department that that you can actually find that had the

Internet has been being used so I just want to ask again

discussion time has this reminded you of any particular thing that you have in

your organization something you'd like to share related to this much doctor

I think what what I'm seeing here is a great things I I've noticed that the

first one for me has always been dedicate the users

I had a user many years ago the when I looked through the logs I was able to

see that it uploaded a lot of pictures to your answers and I went to mobile to

this person and the person said I didn't do anything

oh I can show you but he did and that was what you said about the fear of the

IT department I think the danger is that people are starting to be afraid of

doing anything at all so the first point for me is educating the users and just

tell them in a nice way before you go to the director but if you have done with

the hogging here in a low balance situation and you know a lot of you

who's doing it then yeah definitely needs to comfort pop the bottom because

the first thing I think is to ask much to talk to the users before you talk to

anyone else because it's it's like with anything

bill I don't like what you're saying but I should go to you first tell you

personally bill I just don't like what you're saying

instead of telling everyone your so I know you're looking at me so I

figured that was a good way to just take this point my members say is that to

speak to the users because it helps to mitigate the situation if you have to

speak the five users in one day then great if that doesn't help then get

mother's in clause any first instance Harold Center a few years ago something

retracted down very we plead to one particular MAC address always longed to

that MAC address and almost like me not but somewhere else with a different

matrix this person made about three or four times as much grace I was always

using these using different sheet of whatever and we eventually had four

actually capture some of the files that will be transmitting some new channel

that baby just been born and the pictures were being uploaded to

grandparents and fast policy career which because of the people we knew we

had outside entity to one particular individual situations so I would suggest

quite a lot of users have no idea about how much bandwidth what they're doing is

using a bit of a something soft the educational approach yeah and I love

what you said riveted on the practical

like the one you may download first was the age long be that these active I

think that's very the people that and so I think I'd love to think the

poor of those that's examples but yeah I think so

I agree both also wants I think with Priscilla share the thing is what I want

to prove that is most of you don't want to be situation where people feel it's

very using IT systems so I think the dignity you know say well where their

privacy and like personal contact with partners that was very important to have

to be very sensitive thing but at the same time I also think there is a risk

in IT department because I could put a piece of the internet and and that's why

I like with you right there is not equal the director and let it be director for

HR zing as well so the role of the IT department we get specific technology

and make sure that he's really obviously gave you I think but the immense per

organization probably was it the CEO level of the IT person is political to

certain people but I IV hesitancy to say yeah you not me to confront people with

certain things yeah it's practical things but time

thanks for that I think you need a balance really hard to get that and the

thing is like you're saying it's not the IT department that makes the decision

that has to be leadership make broad decisions that give apply effort for the

whole organization and such for your location where you are we've got

accustomed to being the boss and that's not the case we're not the busts where

the Estonians and our directors make the decisions and we have to let them make

the decision so we get input we hopefully are able to give input but the

decision is ultimately not ours other people who are responsible for for the

whole system and said okay let's come

thing is to assume the best of the people you know even if that computer is

sucking half of your bamboo don't start up quite seeing what they're doing

because it's often not actually the case

yes this integral is a very good thing and the other side of it is and I don't

want to sound spoiled but we all decompress we all need to laugh we all

need to versions and if there were a way to make compromises where we locally

downloaded funny that use locally downloaded some pictures and made low

bandwidth alternative to decompressing and having some things maybe that may be

something to look into okay thank you for that let me just move

on to you oh it's nothing once more thing it's helpful I put this here

because you can use some kind of practical illustration like a tank of

water and the use of different taps around your house which enter the tank

if the user doesn't really understand that their internet users

acting everybody else's Internet then they can use some other simple

illustrations like that to to bring home the point and to make it clear that

bandwidth there's a pilot resource Dolby news okay another thing I wanted to

touch on is technical solutions are moving from human solutions and

technical solutions I want to hear about how weather in your organization you're

found a good way to isolate who is actually using the bandwidth and what

they're using it for whether you actually have a good way to monitor your

internet connections there's one product called MTO

EMG which we've been using in a solid area unfortunately has some technical

issues with our switch that mean that we're not actually using it at the

moment that's one product that we found is

reasonably easy to use and you can actually show by user or by type of

traffic and with a little bit of training you can find out how to how to

discover who was ever abusing all the bad words but I wonder does anybody else

use this or do you prefer the unified controller or one of the really good

ways of monitoring backwards well unfortunately NGO PMG it needs to be set

up in a way that the the machine that it's running on it needs to receive all

the Internet traffic so we had a switch which had more mirroring setup to do

that that switches since course on networking issues and ended up being

replaced by different switch and we haven't really got to the bottom of the

problem that so yeah unfortunately recommend

this we have one way that we've done the last year actually thanks to investment

advice from last year we looked into then we switched over to PDF since this

last year the the thing that we weren't getting with any fire that that we could

do with the in a sense is add a couple rules to the firewall basically I'm not

figuring out what people are doing with the beam with but but very early IP

address we're limiting your total throughput to say a let's say like about

10% of total I mean it's a relatively small network so what I mean is each

each client we have a forum a gigabit connection down low but each client is

only allowed five Club each sial work-related client all the Android

phones are locked down 28 kbps so the only reason we that we identify when

they join HCP and then we will reassign them to a different part of that of the

IP range too and we have the rules that restart those ranges so so basically the

reason we're looking at something like that into other things that were just

really saturating the network from unknowing users that often wasn't

malicious but it was just really throttling the network so we tend to be

about trying to to smartly balance different types of traffic and just

instead our balancing based on we don't care what you're doing with your back

with that's all you've got and it believes that free for that for the rest

of us

address or range is actually under the

okay you're under the situation fully understandably but if you have people

who need to have conversations with respect related that will sometimes be a

big barrier because they won't be able to use the ballot for anything else just

for that because of the quantity of Battlement that's needed to actually

start with a young video so in some cases make a combination of the

solutions can be good so you can have your sunrise never work with a speed

block there like that and then have others that you distribute with SIM

cards and topped up we show you more lots of graphs

Brian D HIV which application and very detailed chart analysis the thing to

watch out for though is it and if you don't and if you set up a rotation you

rotate your lovely response but the thing about eliminating bandwidth is one

of the things that set up you might also be limiting the bandwidth that their

internally on your network so you need to see how that it so that people can

still use the next month back with internally because they might be

uploading name to big file here mass or to whatever location you have for a file

server and that needs to be really well through if not then you're usually going

to be very unhappy

so it's not easy to do because it means there's got to be an active something I

did the research tell us next year and what you ask Kyle Kyle came to me a

couple of days ago and said there's something strange with the traffic from

the Synology listen BitTorrent traffic which is actually my fault on quiet

running on there a point for business premises

I just like to ask our was he able to find that I told it did you use well

from Mass experiences firewall has a limited number of sessions that it

allows from just because of the amount of memory it's so the practice into

playing a sidewalk that says how many sessions are signed to I noticed a one

IP address was sending 300 Kelvin or maybe packets to over 300 addresses

across the internet they were all seemingly read and that usually means

meet current providers so it wasn't anything specific that said you were

there was torrent or not it was just a little suspicious and we figured out

what but and on the person I talked about it

okay okay thank you I think one this is just also to mention

is that we don't always get by with one tool to do this sometimes need multiple

tools to find something that's causing problems because not one tool actually

does everything because we all know the concept of what and what what we think

we need just did you just want to say them okay move on to the last slide with

other many more colors so I'm still looking at bandwidth stewardship this is

something fairly obvious WSU a scan can be a big help in downloading windows

updates just once instead of each computer downloading their own even

though you can set when there's time to share downloads on the local network if

you have the capacity to administer wsus it does take some administration to

approve updates and different things then that is a recommended solution

there's a system called larger which have shared it back in previous

articulate conferences it's actually a software repository which means that it

makes it easy to set up and system which you can download updated versions of

software overnight according to which other software you want so we have

groups for linguistic software for non linguistic software for example browsers

and different things that would be more periodically lead to installations of

it's especially useful when you need to set up a new computer with the latest

versions of different software that users need so you can follow the link

which is on the PowerPoint which is not the atomic nuts on the PowerPoint on the

NASS straight after the presentation and you can find out more about won't run a

problem

well they know yeah yeah what what I mean is mainly you know we can probably

all think of certain users that we support who who are capable of

installing their own programs and figuring with the different things most

of our users may be uh not even bothered which version of which program they have

that may be not particularly technical so I mean yeah I mean we all have

different kinds of users but what I what I would advocate with magnetron is using

it to download installers overnight and have them in a shared folder on your

server which is read-only for most users and just make it available to your users

and tell the years of about it I saw we have in Nigeria so I don't know why that

Joey has any comment about that whether that's being powerful or how is that

system working yeah for point I think as something as well many people okay

restricting internet from the firewall time and blocking content filtering

blocking 7sy understand that's possible with zywall to actually block for

example so you have most users cannot cannot connect to the internet with the

drop box program as possible to set up and giving users different access levels

so you may have a group of users that you determine although the director

determines should be able to do Skype during work

and you give them a different level of access to other users who don't need to

do that as much as positive there would I think one of the key things to

remember is that doing all of this is a lot of working it's not just you said it

and then it's done it's said I'm forgetting for a couple of

these that work again and again and again because things change so the

capacity has to be to do that while you're doing all the other things so I

have had situations where I was working on something else that was causing

issues within my local network and all of a sudden the internet just went to a

girl and I just said you know whether they can't deal with that right now

we're gonna have to wait and I got so many complaints actually just couldn't

even it off and said it's off right now so nobody's getting anything and I

explained myself later saying that my priorities had to shift and that's why I

had to do what I did there was a lot of understanding fortunately from for the

people I was dealing with but this is a my maintenance system in the long run

because it may take you have to constantly maintain it that's that's

been my experience and there's nothing wrong with doing that but you need to do

it and you need to have someone else with you if possible thank you any other

any other comments on this or is there anything I'd like that related

departments future what other thoughts but we know is yes is a yes if you set

up it in the network people who come to Connecticut New York Network W updates

because of the problem so how to prevent us

specifically to prevent any connection who Microsoft to a city that needs so

decide okay so yeah depending on if the users got any other internet connection

that they use you might want to block Windows updates from coming through your

file especially if they have modems at home that they connect with and remember

that ws is the service that you need to Cal for every either connecting to it so

it has it only works with been properly set up an environment you can't just do

it and get the okay he's not legally you can't do it legally you're not allowed

to well it's it's it's a service you're accessing on a Microsoft server I'm

gonna need client access license for each device connect to it well that's

that's if that's why setting it up it's easy but it has to be done right

especially as the nature of us we're we're believers we should adhere to the

laws that are given us I'm not going to go more into that but the thing you can

do to what what I would have despair especially because Windows 10 updates

we're starting to become easier just on a network sharing level you couldn't

have one Windows 10 computer running in the evening if it's possible in your

work requires using the rule of some part that you can block the update sites

for Microsoft during the day and allow them to download them from the evening

at night when almost nobody's there and then closing down again during the day

because then they can get their income dates for this machine then as we numb

did that's one option that will work for 10 but it won't work for the other

operating systems yeah you know and again it requires

tweaking and checking and waning children settings and still he would but

that is one that's one setting that you said I forget because you said it he

telling them from - 80 hours of 6:00 a.m.

you can go to update that Microsoft that pom otherwise had anyway just a

suggestion that might work scenarios okay as I have a question it's

for the visit view having considered xing proxies for its Jewish services yes

that's something which we used to do if I pick up and we lightly fire

unfortunately since we stopped recommending those products partly

because I think that wasn't being maintained with my IP fires got

stability issues for many of the people who have been using it I thought years I

wore doesn't have the caching capability

we actually use another proxy to hash that one of our biggest problems is that

we don't have we can't catch take TPS yeah so we have a lot of sites now than

HTTP so I'm not sure what you can do about it if anybody's got a solution I'd

love to know so that means that at least for my practice we get some of the

useful websites that people be like firewall has been use but they need for

disabled as well as my own space because most traffic these days is HTTP this is

still word because this is the cell phones file it allows you to see all the

weapons testing proxy server but it's not many ISPs websites I mean if with

the probability you can probably think of it to do a CVS SSL offloading which

means that you bigger difficult on here active from people like a physical all

your judicious Bronx but then this very yeah it's just too much Ethel I was

wanting if anybody's still using it I want to make a comment related to that I

was doing some emailing a couple of days ago an issue with a file in Deer Park in

this year oh and the question was whether because this I will let me back

up I think up a 95 it's really about you

know idly fire has got the capability to cache Windows updates there's an add-on

that you can move there which more cache automatically any Windows Microsoft

updates and the question was known as I cannot do that

the zywall is considered to be more stable and as I recommended file is

there any way you can still benefit from IP fires caching with Windows updates

while still using desirable and palsy who's known some of the people in this

room jars he was saying that yes it should be relatively easy thing Justin

also she'll be relatively easy to set up by having the internet connection come

into his own and into the IP fire and then the IP fire landside come into the

cyril and then you would have the sort of the best of both worlds and you know

what i recommend them but it is one way that you could you can set it up to

benefit from that kind of caching

setting up you not have to set up your own instead of your own SSL

signing yeah certificate authority thank you and then scientist certificate and

we're set out to your machines if all of your computers are remain machines and

you knew that review policy but if anybody doesn't have that step

they'll get an SSL error whenever they try to log into it

that's a sub website but it is possible to do to prove your policy and somewhat

seamlessly but for our business Network we have that heard on with a guest

network that we're going to have we don't we don't scan that content for

that so it's only it's a specific solution for our use case but Universal

forecast thank you Thank You Liz but again I'm

just going to remind you again that that could be a lot of work so it's always a

balance you really want to do this because you might save yourself a little

bit of that with or you just want to let the bandwidth be and get on with the

other tasks that you need to be doing instead of maintaining yet another

system that's that's really true people some more makes you having your chain

the more things that have to be working for everything to work smoothly the more

chances a lot of them are to stop working and you actually result in your

network being less

For more infomation >> Internet Services Management session IT Connect 2018 Kenya - Duration: 1:06:28.

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