For more infomation >> Senior Helpers on the caregiver services they provide - Duration: 7:46. 
For more infomation >> Passport services expanded to over 300 Service Canada Centres - Duration: 1:12. 
This video provides an overview of the Employee Service Center.
Linked time codes for these topics appear in the YouTube description for this video.
The ServiceNow user interface is highly customizable, so your experience may differ from that shown in this video, but the concepts are the same.
What's the Employee Service Center?
It's based on the Service Portal framework, which allows you to quickly and easily build portals and dashboards for users via a modular user interface.
But the Employee Service Center is designed specifically to provide employees with a single place to quickly and easily get all the HR services they need...
... as well as a variety of company or other cross enterprise information and services, personalized to their needs.
Features include a mechanism for tasking employees— to sign a document, for example...
... and targeting content to users based on any content in their profile.
One way content can be tailored for each user is with HR criteria...
... which define the audiences for HR communications, services and knowledge.
Let's take a quick tour to see these services in action.
This portal is fully functional in the base system for quicker time-to-value...
... and it can be further configured to meet your organization's specific HR needs, like our example portal here.
On the home page, information about our company appears in blocks displaying different kinds of content, like announcements…
…informational and training videos…
…quick links to external websites frequently accessed by employees…
… general company information and suggested reading links…
…as well as upcoming events and calendars.
All of this content can be targeted to employees based on content in their profile.
For example, this calendar is filtered by HR criteria to default to the holiday calendar based on our location...
... but we can also look at the holiday calendar for other locations.
And we can add upcoming events and holidays displayed here to our own calendar.
These are also filtered by HR criteria to display only for users to whom they apply.
Here, we can view our manager, co-workers, direct reports, and their contact information...
…and for a broader perspective, we can view our own org chart.
If we need to update any of our personal profile information...
... we can do it in here in our profile...
... just click a field to edit.
If we have a question, we can search the HR Knowledge Base, here.
Your organization may have more than one knowledge base...
... and user criteria can be defined at the knowledge base level, as well as the article level.
You can specify which knowledge bases and articles users can access based on role, department, group, location, or company.
For example, one knowledge article could be targeted to workers in a manufacturing plant, and another to corporate offices.
If we can't find an answer in a knowledge base article, we have several other options.
We can submit a request from the HR Service Catalog for HR services, including…
…a request for a leave of absence, …
…updates to our employee profile, …
... general inquiries, including a request for a travel visa, or an employment verification letter...
…and HR systems and reports.
Also, we can request services related to payroll.
Just like knowledge articles, each catalog item can be filtered with user criteria to display only for users that should have access to the service.
For example, you could set up user criteria to restrict the ability to submit a promotion request to managers only.
In our example, we need to report a payroll discrepancy.
This catalog item provides links to related knowledge articles which may provide us with an answer...
... but we can't find the answer we need here.
So, we submit a request.
After submitting a request in the HR Catalog, the request becomes an HR case.
HR cases display here.
We can access all of our Open and Completed cases from the Cases link.
If we have any To-dos, they'll display here.
A bit later, a badge appears on the To-dos link, indicating that we have a To-do task in our queue.
We click the item, which opens the HR Ticket Page for the case we opened earlier.
We can see that there's one To-do for this ticket, and that the ticket is Awaiting Acceptance.
By clicking History, we can see the HR agent's response to the inquiry, and we can respond...
…and accept or reject the proposed solution.
The Employee Service Center may also provide options to communicate directly with HR, such as chatting directly with a live HR agent, if available.
In our next video, we cover requesting and supporting HR Services in the Employee Service Center.
For more information, please consult our product documentation, knowledge base, or podcast.
Or ask a question in the ServiceNow Community.
Đăng ký:
Đăng Nhận xét (Atom)
Không có nhận xét nào:
Đăng nhận xét