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Hi! Welcome and thank you so much for joining our webinar today, "Being a
Digital Mentor", I hope we've got quite a few people in here by now, and if
people log in later and that's right we will just do introductions for now
and let those people come in. So we your presenters today I'm Himalee, a senior
project officer for Digital Inclusion at Leep, and I'm Chris, a digital mentor
Lab facilitator and trainer in training here at Leep.
If you're using a PC today your controller for the webinar will be on
the right-hand side of your screen. To ask a question you can press the little
word that says questions and it's got a little triangle next to it, so if you
press the word or the little triangle it will slide down the question bar and you
can see that we've circled in red where you should type and if your toolbar is
collapsed, that arrow will be pointing the other way so if you need to expand it
you can press that little orange arrow and it should pop out. If you're on an
iPad today then your control bar is the gray bar of the top and you can ask a
question by pressing the little question mark on that bar. we'll be answering
questions throughout the webinar and also at the end. unfortunately today only
the presenters can see your questions so we will read them out to you all before
we answer them, and we also don't have a chat panel today so if you do
have any comments or general feedback just pop it in to the question bar and we
will see them. This is the final webinar in our current series other webinar in
the series are "Harnessing Volunteer Motivation" and "Recruiting Digital
Mentors" which you can access online. If you'd like to access these you can visit
the Be Connected website. There is a resource pack that accompanies this
webinar. You can find it in the handout section of your toolbar and we'll be
making that resource and the recording of this webinar available next week.
If you have difficulty accessing that
hand out don't worry we will be sending it out as Chris said later in
the week. We took a little survey during the registration for this webinar and we
asked what you'd like to get out of this session and most of the feedback that we
got back was that you wanted to learn skills to help people learn and how to
help seniors in particular and one or two people also mentioned that they'd
like to learn more about motivating learners so we do hope that this will go
over all those requests and give you some really practical tips for success
we also saw that one or two people mentioned in particular that I'd like to
know how to help people with the Be Connected portal but we do go over that
a little bit, but this webinar focuses more on digital mentoring in general,
that's the specific information on using the online portal there are other
webinars in the Be Connected program on that and they're really detailed about
using that learner portal. Just to make sure everyone's question bars are
working and we're receiving them we'd love for you to type in where you're
logging in from today. someone coming
in from Roselle that's nearby! Kevin coming from McKay
...
Someone from Bathurst
Someone from Camden. Fantastic so it does look like we've got people using the
question bar, so welcome from all the different states and we're speaking
to you today from Penrith which is in the heart of Western Sydney and we are
from Leep. Leep is presenting this webinar series as part of the
Be Connected program in partnership with the Good Things Foundation and the
Be Connected program is a federal program aimed at improving digital literacy for
Older Australians so that they can get online safely and confidently. for a
little bit of background. Leep is a not-for-profit organization that creates
inclusive communities through digital mentoring programs which are powered by
volunteers and connected through communityNet. communityNet is the
leading eNews portal for not-for-profit sector in New South Wales we send out
about 20,000 emails weekly through that and you can subscribe for those
newsletters at communitynet.ngo. Our volunteer solutions team connect
volunteers to roles throughout Western Sydney and they also create and provide
training for volunteers and volunteer managers in the region. And finally a bit
about our Digital Inclusion work which is what this webinar is based on. On
the screen you can see our digital mentoring program that we run here at
our office called the Leep in Lab and we run it every week on Wednesdays and
Fridays for two hours. On each day we have an amazing team of volunteer
Digital Mentors that come in every week and pair up with our learners for
one-hour sessions. We take bookings from the learners who really are any one
from the general public and bookings really are vital because we always
want to make sure that it's one mentor per learner unless
sometimes we get a couple that want to learn together, but it really should be
one-on-one and the learners usually bring their
own device and they have a list of topics that they need assistance with
generally. Our learners come in as often as they would like to book in and
quite often they come in every week as regulars. We starter our Digital
Inclusion work by running this Leep in Lab as a free program for the local
community and we also run the Leep Online initiative, which supports the
creation of digital mentoring programs and the webinar today is based on that
experience helping other people start programs like Leep in Lab and running
it ourselves here every week. This webinar is about tips and skills for
success in being a digital mentor. A digital mentor is someone who
provides one-on-one support to inspire people to use any device. There are multiple
benefits of the digital mentoring model. having a one-on-one mentor to learn
about technology enables learners to learn from any level of prior
understanding, which can range from not knowing how to turn on a device or
navigate a desktop, to learners who might want to refine their skills they already
have or explore new things on their devices. Mentoring allows learners to
learn at their own pace and allows for repetition in learning. With older people
in particular this can be advantageous as they may need to go over what they've
learned a few times before they can feel confident doing certain tasks themselves.
the model also allows learners to learn about what they want to learn about
instead of having to follow a set out program.
this might be texting skyping or using apps or might be searching for a family
history online or accessing government services or online banking or filing
pictures and folders and sending them to friends and family or sharing them on
Facebook. digital mentors allow people to fulfill their own learning goals and
receive tailored support to do this. the mentoring model works with the idea
of "trusted faces in local places" which was going through an organisation in the
UK who did a lot of on the ground work in Digital Inclusion and also research, and
through that it's been proven that people learn best from repeated, informal
face-to-face and one-on-one support. A digital mentors'
role is to help learners to overcome the multiple barriers
to Digital Inclusion, and those are skills, access, trust and motivation; so
digital literacy programs are not just about supporting people to build
skills but rather to address all the barriers to inclusion. We find that the
lack in our lab that confidence building is the core goal rather than just
imparting skills, so having that one-to-one connection really helps with
this process as many people, especially older people, might feel left behind in a
class setting. A digital mentor makes learning about technology a safe and
well supported journey for learners. Chris, you did mention a lot of things
that people come in and can learn about but what are the most typical things;
the most common things that you support learners with in the lab on a
daily basis? The most common topics we get are email phone and especially managing
your photos on your phone. So those are kind of the most popular things that
people come in with. a digital mentor needs a few skills and a few core
qualities to be successful. The first is basic digital literacy, so there's no
need to be an IT whiz or know about hardware. Sometimes we do get people
come into our lab and they want us to fix their device so we just say that
we can't do that and it's not required of our volunteers to have any of that
more technical knowledge. But that's said, a good understanding of the basic concepts
and tasks using different devices is essential especially in regards to
navigating devices and using the Internet. that doesn't mean that a
mentor has to know everything. Our lab is quite informal so it's fine for our
mentors to ask another mentor for help if they don't know something or they
just try and figure things out as they go and the most common thing to do which
would be our tip for you: if you don't know something as it is your mentor it's
just to google it! and just follow simple steps
to figure things out as you go. As I said it's also not necessary to be
really confident on every device we take our strengths both basic approach in our
lab which means that we look at the strengths of our mentors and then we
pair them with learners accordingly. Empathy is a core quality for success in
digital mentoring. Being compassionate and putting yourself in the learner shoes is
key to success in the mentoring journey technology is scary to a lot of people and
many feel shut out or isolated when they don't have digital skills. So taking a
friendly and non-judgmental approach will help you learn and build trust
needless to say a digital mentor should never ask why or how someone doesn't
know something. Patience is also a core quality for success and I think it's the
one I would stress the most. You need patience as a mentor because people
learn the best from repetition and it may take many goes for someone to
demonstrate learning as a digital mentor you should respect the pace that someone
learns at and remember that frustration discourages people from
doing well. Something we have actually found in our lab is that people with the
most advanced IT knowledge actually get frustrated more quickly so if you're
someone who likes a fast pace in a role this might not be the right fit for you
When we start a mentoring session with a new learner we find it useful to start
with a conversation rather than getting straight to the technology. this helps us
get to know our learners a bit better, help them settle in and reduce anxiety,
and also to identify their goals and help us to reach them. when you're
mentoring some important skills are: body language;
make sure you make eye contact and be calm. Showing not doing: mentoring is about
giving people skills not doing it for them. one handy tip is to give simple
instructions that the learner can follow and try to get them to be self
sufficient in digital mentoring it can be easier to fall into just doing things
for learners, especially quick tasks but this this is not what digital mentors
are here to do. we help people build skills and doing tasks for them
hinders learning and independence. an example of
this could be when signing up to Facebook they should type in their own
details and instead of getting you to fill out the form quickly so they can
practice typing and filling out online forms
Use relatable language: use simple clear
language, don't use complex acronyms or jargon
or use short sentences that are easy to understand. It's sometimes handy to use
metaphors that relate to real life to promote understanding. for example you
can explain that a password is like a key to your front door or an email
address is like a passport for creating online accounts also if you have complex
IT knowledge try to not overwhelm the learners by overloading them
with very technical or complicated explanations of what things are and how
they work; the learner doesn't need to know all this. Try to explain things
using the most essential parts that a learner would need to know. Digital
mentoring isn't just about building skills, it's a way for people to
understand technology and the wide array of concepts that go along with using it
digital meant to our mentors help learners fill in the gaps in
understanding that learners may have and can't properly fill in a computer class.
Things that learners commonly need help with understanding include: what is
the difference between using Wi-Fi and 4G and when each should be used. What is
the difference between laptops and tablets? and the difference between
platforms like Windows in iOS? You don't need a comprehensive or technical
understanding of those types of concepts but just be able to
provide a really practical and everyday explanation of those sorts of things and
how it affects people's actual use.
Motivating learners is a central part of getting people
online and participating in the digital world. many of our learners come in with
really specific goals and don't need much motivation but others are hesitant
or curious about technology but don't know where to start and
others really just have never really been online or used their device and I'm
curious about what what there is and what the digital world has to offer, so
our number one tip for motivation is to find the learners interests. this could
be something like gardening, so for example the gardening australia website
is up on the screen you can see and that could be a place for people to chat
about gardening and learn about different plants and flowers and
different seasons and tips and tricks and get some inspiration for their
garden. youtube is also a really great way of relating to pretty much anyones
interests because you can type in anything and find lots of entertaining
content and if you're unsure of where to start, music is a really safe bet because
most people like music and so you can look up someone's favorite artists or
their favorite songs and this can only be a really fun way to get people
involved on internet because they don't realize that something
as amazing as YouTube is out there and how much they can access at that the tip of
their fingers and you can help them access TED Talks, documentaries, podcasts
or audiobooks all cater to a wide array of interests as
well. You can also show them how to Google different things so that could be
different interests like history or theology or philosophy and then you can
show them how to look for appropriate sources rather than just
anything that pops up. Google Earth is a really good one for people, especially
that have lived overseas or come from other countries or maybe has still
family in other countries because it can be really
exciting to find their hometown and then use that Street View Function to kind of
you know you can find the actual house that they lived in or their families
and that's also a really exciting one. Cooking is also one that's
really popular, so you can show someone how to use word and type up their
recipes and you can make it pretty and show them how to email it to
their family and then also they can Google recipes there's a whole world of
recipes from every single cuisine in the world out there so that can be a
really fun one. Knitting is a popular one; so finding and printing patterns is
something that people do and you can look at catalogs online and other
websites like Pinterest for creative things and DIY ideas and family history
is an increasingly popular one as well so using websites like ancestry.com can
be of a lot of interest to a lot of people and then fun apps like crossword,
Sudoku, solitaire, Scrabble online can also not only be fun but introduce
people to playing live games, making connections other people and that
can be a really good way to engage people with the internet. There are
also a lot of free online courses available through web sites like
Coursera so course here are offers courses on every single subject, pretty
much, and you can do you can do them online for free and you can do them from
home and if you pay your tiny bit of money you can also get a certificate.
Motivating people with savings and efficiency is the other way to motivate
people and sometimes it's not even just savings and efficiency, sometimes its
necessity; so you might not actually be able to do some things offline anymore,
and many people actually don't know how much time money and time that they could be
saving and how many handy things are available online. Reading the news online
instead of buying the paper could be something that someone could use to
save money, as as well as using online banking or online shopping to get things
done quicker, so especially if you have mobility issues or vision impairment you
can go online and you can order from places like Coles and Woolies and you can
then have a lot of control and know exactly what you're buying and it comes
straight to your doorstep. Websites like the Book Depository are really really
useful for finding cheap books and it's free shipping internationally and they're
cheaper than I've ever seen anywhere in a shop. TripView I know that's a New
South Wales app but I think there's pretty much different versions for every
state or at least a website for public transport in every state so looking at
things like bus and train timetables is a really really important and handy
thing for seniors especially because they tend to take a bit more public
transport and they might know that this exists. here in
Sydney I take a bus and a train every day and in my suburb the
buses are always late and I often see older people out at the bus stop in
40-degree heat or in the rain or in the cold of winter and they don't know that
that bus is late but on trip view it tells me exactly when the bus is coming
even if it's late it gives me how many minutes it's running like late so I can
still leave my house on time and not be waiting out for the bus and also then
can plan the rest of my day accordingly, so it's really unfair I
guess for seniors who can't access those sorts of things that don't know. So these
types of websites and apps are a really good thing to show them. Looking at
movie times - this is a really handy one, or any other times for events.
I know in Sydney, Event Cinemas don't even have a like a phone line
anymore, if you ring their phone line you get an automated message saying that you
have to visit their website, so a lot of things really are just going online and
to know what's going on or plan your day, you kind of have to hop
online. Making reservations and finding out details about events is
really handy if someone is planning a holiday, if you're going
interstate you can check out what's on at different galleries and things before
you go there. Checking the weather online
is practical for very obvious reasons and and using lots of basic practical tools
like flashlights, the calculator, calendar
alarms and reminders,l camera on your phone, and also one that can be
really handy, especially for seniors if they find typing difficult whether
it's a speed issue or a a visual issue, is that Siri and Google can have
that speech-to-text function so they can actually speak their message and then
send it to their friends or family and that can be a really handy thing for
people not just older people but everyone. The key to
motivating people is to be asking the right questions and that doesn't mean
that you have to be a sticky beak, or ask a lot of really personal
questions but knowing a bit about their lives is really helpful, so identifying
the learners needs can be done with really simple and straightforward
questions like "do you take public transport" or "do you go to the movies?",
"do you like to cook?" and often is the answer is "no" that that's doing us to get
some information about the person so for example if they don't take public
transport and they could be interested in driving apps such as Find My Car which
it is an app that helps people find where they parked. Essentially motivating
people to use technology comes down to the two basic categories that I've been
over and that is that they should use technology because it's fun and exciting
or because it's useful and it saves time and money. Or I guess there
is that third which is because they have no other option, because increasingly
today, things are becoming digitized. The most powerful motivator I think
before for people to use technology is connecting with other people so
having a goal of using technology to connect with others is often the most
life-changing and exciting for learners. for example if someone wants to connect
with their family by sending their grandchildren photos or skyping with
them it becomes really rewarding to achieve these things
even if people don't have anyone in real life that they want to
connect to then connecting to online communities can be a really powerful way
of combating social isolation and loneliness and the Internet can make
the world smaller and connect us to so many people that we never really
have to leave our houses to interact with. Which I guess to some people
might sound like a bad thing but really is a positive if you are feeling
isolated or lonely, so yes, connecting with other people online or with your
offline family and friends is the greatest motivator for getting
people online. One method we use here in the Leep in Lab
is blended learning, which means combining online learning and
face-to-face learning. The be connected program has an online learning portal
you can see on the screen the web address to access it. it has learning
modules on the technology web address to access it is up on the screen
it has learning modules on the on technology topics it's interactive
and you can create a profile, you can that can track your progress it's a
fantastic resource to use with your learner. you could work through with them
in the session or they can also go home and use it for practice or or to
consolidate on their knowledge. it's also a way to add some structure to the
mentoring process the learner may also use it to explore new technology topics
and may have been out of their comfort zone previously. We just have a
question here and it says "what type of online communities can we suggest?"
I find that even if you don't have a lot of Facebook friends if you sign
someone up for Facebook then they can still interact with other people like on
they can still engage on the
different news outlets and music artists or
places they're interested in so you can talk a lot to other people on Facebook
public, you dont only have to connect with your network. Chris, you're part of some online
communities? oh yeah I'm a gamer so I play lots of games I use the program called
discord to talk to my online friends and I also join other online game
communities. You can talk to people as well on dating websites obviously which can be
you know really good for isolation and mobility issues or just because people
meet other people and YouTube is an massive community so in the comment
section you can connect out with people and talk about your interests. Other
sites like Reddit where there are pretty much
topics on everything- reddit is the biggest forum in the world-
So reddit is a good common one that appeals to
everyone's interests.
....
we have other responsibilities for the mentors in
the lab than just working with the learner. Chris- so apart from actually
digital mentoring what is the most important aspect of your role? That would be working
in a team; between we use each other's expertise to bounce information off each
other. we work together to pair learners with us based on our strengths, so
example if someone comes in to learn about an Android device I'm happy to
help them with that but if they have for an iPhone for example I would either
ask for another mentor to help with that learner or I would help the learner and
just ask one of the other mentors questions if I ever get stuck. working a
team also creates a friendly and familiar environment in our lab.
periodically we get all our mentors together for a
planning day and we look at all the things that are working and what may not
be working so so well and then we generate solutions based on real
experience this you show us how we operate is always involving based on the
needs of our learners and mentors. yes all of the procedures that we
have in the lab kind of always evolve and are based on things that come
up in how our mentors problem solve those things as they come up.
Everyone learns in their own way. there are ways to support specific learning
needs or to support a person to access resources that might help them learn.
some people might benefit from using accessibility features on their device
so you can discuss with your learner what will help them learn best from the
beginning not all features are super advanced - I know there's a lot of
assistive- tech out there that people with disability can use but a lot of
people who use features that are built into a device and dont have to be
bought and that can be something as simple as enlarging the text on your screen or
using a mouse instead of a trackpad or using a stylus on a touchscreen and we
have some resources on accessibility in the resource pack. Literacy can also be a
big barrier to digital inclusion. If you do find that someone has trouble reading
what's on the screen or they don't feel confident typing in front of you these
could be signs, so try not to highlight the lack of their skills but rather
introduce them to tools like spellcheck or you can read out to them what's on
the screen and if it persists as a barrier that their literacy might
not actually allow them to be learning well on technology, you could recommend
that they go to local language classes and you can even sit with them and find
something local on Google and then perhaps suggest then after they get
better at literacy that they could improve their digital literacy.
boundaries and privacy are a very important consideration in digital
mentoring because of the intimate nature of the one-on-one model. never give out
your phone, email or your address. tell you learner that you're
only available to help within the session hours of the program and that they
can contact the office if they need anything, not you personally. if you have to,
tell them that this is the policy of the program and then it helps to reposition
the mentor learner relationship as a professional one rather than a personal one
you can also make it clear that your time is something you choose to give up
within the program but would prefer to keep your free time separate from this
role. And remember you're not a counselor you can't provide advice on personal
relationships or issues people will often talk about the lives and
mentoring is a nice opportunity to socialize, but you're not expected to
help people with their problems or get involved with their lives. if you feel
like a learner is treating you like a counselor try and redirect the topic to
technology. it's best to create a welcoming and friendly yet professional
dynamic from the beginning with the learner so you can avoid this happening
in the first place. be friendly and interested but not overly intimate by
setting an appropriate tone for the mentor learn a relationship if you
hear something alarming tell a staff member, if oyu think someone is in trouble or something
is not quite right never get involved directly or
intervene on someone's behalf even if you want to help. this hasn't happened
here in the lab yet but it's an important role and remember always
prioritize your own health and safety and make sure you're feeling positive
about your experience as a mentor. On the note of privacy what happens in the lab with
passwords generally? Oh we'd be professional about it at most as I'm the
mentors we'll just look away or and we encourage people to write down codes
instead of their whole passwords because we can't tell people not to write them
down because there's no point in being online if they can't remember their
passwords. yes so - we get a lot of official advice that no one
should ever write down their password but there's really no point in coming to
the lab or trying to be online when the reality is a lot of
people just can't get into their accounts without writing down and we
also have a lot of older people so they always forget their passwords
so writing a code or making a clue is a
really good way to kind of get around that. there are some more common
challenges that do arise in our lab. time boundaries I think is the most common
one- so it's really important to tell your learner how much time that they
have at the beginning of the session and then also to wrap up early and you need
to wrap up early because you'll find that questions will begin to flow as
soon as you do try to end things. So try to wrap up 5 mins early and
if you do know someone in particular is more
likely to go over time then you can even start wrapping up at about ten minutes
or at ten minutes to kind of ask is they have any any questions. and if this
persists and people are regularly going over time you could get a staff member
or a volunteer that's like an elected person to kind of wander throug the room and
call the time and kind of move people on. Keeping focus can be a challenge
because technology is a really fast subject and it's really easy to get off
topic and bogged down trying to explain many different things, especially because
answering one question often creates three more . so it's best to try and work
through the task at hand instead of going through long tangents
about other topics so until you learned that together you will get through one
thing of time and it's better to get some quality learning in about you know
a few things rather than ending up with the tiny bit of knowledge about a lot of
things so if the learner starts to ask questions after question
then just remember to redirect their attention to the task at hand. requests
for expert advice is really common in our lab as well especially because
people come in to learn about technology and then naturally coming as
the next question is what device or plans should I buy? and so it's important
to disclaim that you're not experts and that you can't provide an advise expert advice or
financial advice to them. something our volunteer team thought of was
that a good thing to do is to suggest that your learner goes to a mutual vendor
like JB hi-fi (instead of an apple or a telstra store where
they want to sell you a particular product and then you can prep a conversation
together; so you can kind of be the salesmen and they can they can practice speaking
to a salesperson and then together you can write down a list of priorities and
needs, for example that could be that it's low cost or you know it doesn't need to
be that powerful etc and and then they can actually go into the shop with that
list and that's really really helpful in particular for older people because it
jogs their memory but it also stops them from feeling on the spot when they are
asked questions about what they need so just preparing people for
purchases is a better way than actually suggesting just an outright
purchase because also, you don't want to be responsible for someone buying
something and then not being satisfied with it if you do have a
strong opinion then you can tell them you what your preference is
but then just saying it's not a suggestion to buy, just your personal
preference. Chris spoke about maintaining healthy boundaries, but I just thought I
would reiterate that accidental counseling does occur when you're
dealing with someone one on one and if anything particularly distressing does
come up you should always report it to a staff member and they should also be able
to provide you with support and should have procedures for supporting the
client. Digital mentoring ultimately is about social inclusion as much as
it's about digital inclusion so the social aspect of it really is invaluable
- again it's just about striking that healthy balance between social work
and being a being able to create a friendly trustworthy
environment without having to compromise on personal boundaries.
Managing frustration is another challenge that doesn't really come up very often in our
life but it does sometimes happen but it could be effectively managed with a few
basic skills and one of those skills is to recognize that the learner is usually
frustrated at their technology and not at you so you can suggest a break and
talk about something for a little while that is not technology related and that
might diffuse the anger just having that little time
off and validating their frustration can also be a good way to defuse anger so
being empathetic and saying that you understand that it's a
really hard task. managing expectations is another thing you can do so if you
anticipate that a task might be a bit complex for someone to learn then you
can start by saying "this will take a while to get a hang of but you
will get there" and always remember that you can leave the
situation and hostility to others is not tolerated
try not to engage in political conversations and always report
offensive behavior to a staff member. and so we're coming up to the question part
so if you'd like to think of any questions you can pop them in the
question bar because we'll be answering them soon. and I just wanted to ask Chris
about his experience of the lab, for a bit of background Chris is
not just a digital mentor here at Leep and he also has a bit more of a complex
role in our lab he does a bit more of the organizational work,
volunteers some extra hours and he helps us do our bookings and
and keeps the place running smoothly and and keeping the team
together with all the mentors and takes on more of a
leadership role and so Chris has been here for 2
years; Chris I just want to ask you why you've
done so much and also as a digital mentor what that role gives you?
Like the other mentors here at Leep I find it a very rewarding experience, I
enjoy helping people especially seeing people overcome their obstacles, but it's
a bit different for me since I have a disability Leep has helped me out
immensely, it gets me out of the house it's improved my self-esteem and it's
also give me a pathway and opportunity to study such as studying a TAE and doing
paid outreach and also facilitating the lab here which means that I take a
larger role of responsibility in the lab but also do a lot of admin work for the
program and help keep it running smoothly. some feedback I've gotten from the other
mentors in the team was as things become increasingly difficult for people who arent
confident using technology, and things are going online today, it also becomes more
satisfying for them to help people learn a life skill and see how they're
supporting people that come included in the modern world.
so we will come to your questions and while you're popping them in.
I'm just like to say thank you so much for joining us today. we will be sending
out a recording of this webinar later in this week or early next week
and when we send them out there'll also be a link to a survey and we would
really love some of your feedback on today's session. also if you and have any
questions that come up after this webinar please feel free to
send us an email which is up on the screen which is
hello@leep.ngo. okay we'll
just wait a few more minutes if anyone has any questions...
"what methods do you use to get people to your lab?"
we have quite a few different methods and the first one seems kind of
counterintuitive because we do quite a lot of online advertising and obviously the
types of people that come in often aren't online but we find that we get a
lot of referrals from family members so someone might see it online and think oh
that would be great for my mom or my dad so we do put our flyers up through Facebook
and then we also put it on our website and we find on Facebook there
are also like community bulletins you can find,
notice just other online communities that are on Facebook that will share the
post so if you are if you find other community organizations in your LGA
or in your local area then you can ask them to also pop that on your little
flyer on on their website or their Facebook page and that's a good
way. we get words mouth; so people tell their friends they tell
their family and and we also have like we do ring arounds or email local
service providers so they refer their clients on so you know we tell the
community and neighborhood center that their members can access our services
and things like that and if they'd like then we drop off some flyers so they can
give them out to their their clients. We get a lot people who tell their friends,
the team go to a lot of events;
yes we do have a big presence that's like so
there's like NAIDOC week, disability expose, we just go to a lot of
different community events then just put a Leep banner up and have a little bit
of a stall and give out information in the community and that's a really good
way to talk to people especially because if it's during the day
you will find that seniors are out so because its
business hours and so you're going to get your target demographic so we had
another question here: she's asking
if we're able to get a recording of it as well as the slide show yes so our
recording will be video so we'll be speaking over the slide show and I'll
also attach the resource pack which kind of summarizes the webinar pretty well
and we have another question here: any ideas how to support someone who is not able
to come to the organization for a face-to-face session? so we do offer
Skype sessions and no one's taken us up on it yet...
we have to investigate we were saying there is software where screen sharing is
possible
..Discord does that but we also do a outreach once a week I
go see a lady and I helped her with her tablet she's in electrical chair.
Team Viewers another one as well you can use that for screen sharing
we find that face to face is where people feel the
most supported when they can see you but face to face the home visiting is
something obviously that requires a lot of organizational effort and it's not
always possible, so Skype sessions I think can also be really
effective but again if you can screen share it's a bit more
effective because you can see what's on their screen we find with seniors that
- so we used to have classes and the reason why we stopped is because
when everyone has different devices they tend to get very put off by the fact
that not everything is in the same place so going back to the Skype sessions;
if you can see what's on the screen it's best that you could be able to
direct them very specifically according to what's on their screen
...
great we have a question from Kevin here they're finding an interest it looks a
good way to get a good way to not teach technology but learn using technology to
research an interest finding an interest looks like a good way to not teach
...
just bear with me one moment but Kevin if you'd like to send us an email or
elaborate a bit more in your question I'm sorry that we're not quite getting
it oh yes yes to not teach technology but to teach you how to use it yes yes
so we really believe that when people learn about using technology is not just
about, as we said, learning tasks it's really a life skill and learning how to
situate themselves in the digital world and making use of
technology in a meaningful way so absolutely Kevin thanks for that
comment
we do have two other webinars we're not running them alive
again any time soon but they are accessible on the be connected website
those are harnessing the quality of motivation and tips for recruiting
volunteer digital mentors so those two can also be
some help with digital mentoring programs and the tips for improving also
kind of go into into more detail about how we actually have our team of digital
mentors and the motivating digital Mentors
certain motivating volunteers webinar goes into how we keep our team
kind of running and happy and going smoothly and the types of things that we
do with our digital mentoring team. Thank
you so much we will be sending out the recording and the survey
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