Thứ Tư, 28 tháng 11, 2018

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My name is Ashley Black. I've been working for Jackson County Children's

Division for five years and currently I do TDMs

which is short for Team Decision Making. I started out teaching. I was working in

the classroom and I realized that a lot of students that I served in the

classroom were underprivileged and so I really wanted to get outside of the

classroom and get into the community and work with the families because I felt

like internally I could do more outside of the classroom.

My name is Garry Dorris

I'm a Training Technician II, I work for Children's Division. I've been with the

agency for a little over seven years. I just wanted to make it the community

better by improving families, by working with those kids who are involved in the

system, and doing what I could to get them out of the system. I went out and

did some research and thought what would be the next logical step for me to make

more of an impact on the community and it was it was Children's Division.

A typical day for me at work is never the same, and that's why I love it. Sometimes

we're mediators, sometimes we're therapists.

Sometimes we're there to hold people accountable, we're motivators, like I'm

proud that I get to wear so many different hats in the day.

I think that if you're gonna work for Children's Division you have to enjoy being

challenged. You're not gonna experience the same day twice. There's always gonna

be something new that comes at you. You've got to be able to problem-solve

effectively, while under pressure because our job is very demanding. You know we go

out regularly, there's on-call hours, there's

court, you know things like that and so you have to enjoy being challenged. But

you also have to have this drive that the work you're going to do is going to make a difference.

I think some of the challenges for working at Children's

Division is that I think you have to realize that this may not be for

everybody. You have to be mentally tough.

You read things, you see pictures,

there's lots of that secondary trauma. It may not be happening directly to you, but

you're experiencing through someone else's experiences.

I know we work a stressful job, but just the attitude and the

sacrifice that people make to be here and help one another that to me is like

the best. I love, love, love the people here. This is a family and I tell people you

cannot do this job by yourself. We are all trained in child welfare and so if

you need help our managers and our supervisors are there to assist you.

The job is pretty flexible and so if you need time off for sickness, or if you

need time off for maybe you know family time, or whatever it is, they're pretty flexible,

because you know we work with families and so we don't want you to

have to sacrifice your family in order to be able to take care of these others.

And we all know that if I can't take care of myself I'm not gonna be able to take care of anyone else.

If you have a passion to want to help people and you

want to learn, because Children's Division is big on providing training

and education for you and if you want to learn you can do it here.

The people that you work for and work with really want you to grow in your profession. And so

it's not just the agency investing time, it's those people that are around you

investing time in you. The most rewarding thing about your career with Children's Division

is that you are making your community stronger by making families

stronger. You develop these relationships and you really want to see them do well

and so the more you want to see them do well the harder you're gonna work for them.

So the thing that I find most rewarding about my job is that I'm able

to be impactful and I would say that you can be impactful at other jobs but in

this job your voice really matters and I always say to the world you may be one

person, but to a child you may be the world.

When you see that child

reunited with their family, or you see that that child who can't be reunited

with their family who finds a new family, I think it is super rewarding. I'm really

proud to work for an agency that is continually striving to be better and

not only that but it's continually striving to make others better which in

turn will make the community better.

So, if you're interested in working for Children's Division

you only need a few things. You need to be willing.

You need to be willing to learn, and you need to be willing

to go beyond the call of duty to meet the needs of children. If you can do that

I think everything else falls into place.

People that come to work here no matter

where they come from, I think that they come to work here because they want to

make an impact, they want to help children they want to help families.

I would just say to anyone that's wanting to join here don't second-guess yourself.

You love children, you can advocate for children and you want to work with

families, this is the place for you.

For more infomation >> Children's Division Careers-Missouri Department of Social Services - Duration: 5:04.

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The Web part 1/C4 ( Deep web , Web & other services inside the internet ) - Duration: 0:55.

For more infomation >> The Web part 1/C4 ( Deep web , Web & other services inside the internet ) - Duration: 0:55.

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Is the market an efficient distributor of goods and services? Richard Wolff says 'No' - Duration: 4:44.

Is the market an efficient distributor of goods and services? For me, the answer is

an unequivocal 'No.' The market isn't particularly efficient and the reasons

for that are very simple. First of all, and most basic, a market is not a place

where we count the costs and benefits of things and decide to do those where the

benefits are greater than the costs and to not do those where the costs are

greater than the benefits. That's the fairy tale told to students that's never

true. Why not? Because many of the costs of doing

business are not costs that the business has to pay and therefore they're not

counted by the business and therefore the decisions the business made don't

take into account all the costs. The simplest example comes from ecology. It

may be very profitable for a laundry to exist in a community where the money

they charge to clean our clothes is greater than the cost to clean our

clothes. What nobody counts, not you, not me, and not that business, is the

smokestack above the laundry that emits into the air all kinds of particulate

matter from burning whatever they burn, oil, gas. Those little pieces, they have

all kinds of effects in the community but they're not the problem of a

capitalist business. Let me give you some lists: people breathe them in and they

get emphysema, they get lung disease, they have to go to the doctor more often. But

those particulates, those pieces, they also interact with the tire in your car

so you have to replace the tire more often. They also interact with the paint

on your house so you have to paint it more often. I could go on and on. Who pays

for all of that? You do. I do. Medical bills,

tire costs, paint costs. But the company that causes the problem doesn't have to.

If we added all the costs that that laundry really

costs the economy we live in, we wouldn't put the laundry there because the costs,

if you really add them up, are greater than the profits. And worse, the costs are

borne by all of us. The profits are only in the hands of whoever owns the company.

That's undemocratic. That's unfair. But it's inefficient because an efficiency

calculus, if we could actually do it, would say not to put that laundry there.

So markets don't get you efficiency. Well what do markets do? They distribute

things in a very particular way. If things are scarce, if there's not enough

ice cream cones for all of us to get one, I'm gonna go to the guy who's selling

the ice cream cones and I'm gonna say "You're charging how much?" "$3" he says. Good

he said "I'll give you four because I want to get one and I know they're

scarce". But the guy standing next to me, he understands the game, he offers five,

and the woman next to him offers six, you see where this is going. The price of

cones will go up until it's so high that lots of people who wanted the cones

can't afford them anymore. Or to say the same thing simply: markets allocate

scarce goods and services to those with the most money. That's what they do. That

isn't efficient. That isn't moral.That isn't ethical. I ask all of you to take

whatever morals or ethics you have and ask yourself the question, is

distributing scarce goods to the people with the most money the best moral way

to do it? If there isn't enough milk to go around should an older person who

doesn't need it but has the money get it while a child who needs it to grow is

denied it? You really want to do that? You really want to endorse that? No,

markets are not efficient. Markets are a way to make sure the economy serves

first and foremost those who are the richest within it. And believe me, they'll

use the market first and foremost to stay the richest,

so that the market serves what they want the market to do. Don't be fooled.

The market is not a neutral efficiency mechanism. It is a highly partisan, biased,

service to the rich.

For more infomation >> Is the market an efficient distributor of goods and services? Richard Wolff says 'No' - Duration: 4:44.

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K2 puts strain on police, emergency medical services - Duration: 1:01.

For more infomation >> K2 puts strain on police, emergency medical services - Duration: 1:01.

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Bird Removal Services From AARD Pest Control - Duration: 0:37.

Common nuisance birds in the Seattle area, including pigeons, starlings, and sparrows,

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For more infomation >> Bird Removal Services From AARD Pest Control - Duration: 0:37.

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Top 5 Things You Need to Know About Ready Labware Services (Before You Buy!) - Duration: 5:01.

Are you considering outsourcing your labeling needs?

Outsourcing can make your lab more efficient but first you need

to figure out if it's right for your processes.

Today we'll hear from David Richmond,

one of our experts in Ready Labware Services,

which is our label outsourcing program.

Today, David is here to answer

the five most frequently asked questions

about this program, including what it is,

how it works, how it's priced, and more.

Stay tuned.

(staccato music)

Ready Labware Services is an offering

whereby you receive your labware

ready-to-use, right out of the box at your bench.

It's already procured.

We use our own resources to procure

the labware that you want.

So we take the time to do that.

We barcode the labware.

We scan 100% of the barcodes that we make for you

so that you can be assured

that they'll scan in your equipment.

There will be no misreads.

We also tare weigh the labware for you as well.

And we can provide you with a customized report

for that tare weighing.

And then finally we can package it.

If you need it color-coded in certain packaging

or if you need it packaged sequentially,

no missing numbers, however you need it,

that's how we can put it together

for your application and your use.

The key takeaway with Ready Labware Services

is that we have a lot of options for you.

You can pick and choose what's the best fit

based on your budget or your requirements for your program.

If your concern is that

we don't duplicate one of your numbers,

we have systems in place that allow us to track that.

We generate files that tell us what we intend to print.

We scan 100% of your barcodes,

and then we compare that output file

to the file that we intended to print

as well as as previous numbers that we've

printed for you in the past to make sure

that we have not duplicated any of your numbers.

If, for example, you were to send us

an order that has a duplicate number,

our system would flag that before we even enter the order.

We'd come back to you to make sure that you're

giving us a duplicate number to print.

Our Ready Labware Services imaging

is tested based on your requirements.

You may need a barcode image that only lasts

for a couple of days before it gets thrown out,

or you may need an image on a container that's gonna last

30 years in your compound storage warehouse.

You may be concerned about the accuracy of your tare weigh

in your compound storage library.

You may wanna make sure that that container

fits back in the rack after you put a barcode on it.

You may need to make sure that your automation

will reliably scan the barcode

or that the label will survive the different chemicals

in your environment or the heat that it's exposed to.

We have three different technologies,

ceramic, two types of direct mark,

as well as a selection of pressure-sensitive adhesives

that we can bring to bear for your application

to make sure that it endures your environment

and lasts for as long as you need it to.

We've been getting more inquiries

about our ability to provide labware that is Nase-free.

We have a room where we practice Nase-free production.

We're gowned up.

We wear masks and gloves and hairnets

so that we don't cross-contaminate that labware.

If you need to have it certified so that it is Nase-free,

we can offer that to you as well

with a third-party certification

that your labware is coming to you Nase-free.

A lot of things go into figuring out

what the cost would be versus the value you're receiving.

And the good thing about what our offering is

is that we have several technologies

that we can bring to bear for your application.

So to start with, we can either do a simple label

all the way up to direct mark or ceramic labeling,

all of those have different costs,

and it allows you to pick which one

is the best fit for your application.

Other alternatives we have,

do you not need any missing numbers?

Is that a requirement?

Or do you need tare weighing?

Or is there special packaging

that you require?

We can add those into the service.

They can come out of the service.

They all get factored into the total cost.

But the main point is is that we have

a lot of options that we can talk about with you

that allow you to figure out based on your budget

which is the best way to go for you.

Thanks for watching.

Hopefully now, you understand a little more

about our Ready Labware Services program

and how it can benefit your lab.

If you'd like to learn more about the benefits

of outsourcing, follow the links in the description

for more articles and videos.

If you liked this video, please give it

a big thumbs up and subscribe.

Thank you, see you next time!

For more infomation >> Top 5 Things You Need to Know About Ready Labware Services (Before You Buy!) - Duration: 5:01.

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Roof Maintenance Services From Action Roofing - Duration: 0:35.

Our technicians at Action Roofing provide year-round roof maintenance to help prevent

damage and protect your roof.

Here in Massachusetts, seasonal maintenance is important to keep gutters, eaves, and shingles

in shape, especially during the fall and in the spring after the winter snowfall.

We even provide snow removal during the winter to safely prevent your roof from water damage.

Other issues like fallen branches or moisture should be addressed immediately by a professional.

Visit our website to learn more.

For more infomation >> Roof Maintenance Services From Action Roofing - Duration: 0:35.

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SwissID − secure access to Swiss Post's online services I Tutorial - Duration: 2:48.

For more infomation >> SwissID − secure access to Swiss Post's online services I Tutorial - Duration: 2:48.

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Squirrel Removal Services From AARD Pest Control - Duration: 0:36.

In Washington, many squirrel species are protected by law.

However, at AARD Pest Control, we know that you still want to keep these pests safely

off your property!

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for squirrels.

These creatures can enter attics or garages during the winter to stay warm, and they also

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Visit our website for cost-effective, prompt, and courteous solutions.

For more infomation >> Squirrel Removal Services From AARD Pest Control - Duration: 0:36.

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How does Single Sign-On (SSO) compare to Directory Services? | JumpCloud Customer Story - Duration: 2:34.

So, SSO and JumpCloud, there is some overlap but there is some clear

differentials. So JumpCloud, think of it as your start point; your OS or your laptop

or your desktop authentication. So that's really your start point. Create a user

there, you can then do things like connect it to OneLogin, or you could

connect it to Box. So you can connect it to Ignite or whatever other service

you're using. If it uses LDAP, you can connect it to that. If it is a SAML-based

session, they have apps as well. So there is some overlap in single sign-on,

but at the core, what I view it is my start point, my authoritative directory.

Some companies might use Active Directory® (AD) for this, some companies might

use Workday, but I use JumpCloud and I use it because it's not just SAML and

it's not just LDAP, it's actually the blend of everything. So it

really opens up the world in terms of how I can connect and what I can connect

to it. Also, provisioning is a huge part of this too. So, leveraging LDAP groups

and attributes, I can control provisioning. So if I need someone to

have access to a certain tool, I can actually create a specific group or

attribute to that, assign it to a policy, and anybody associated with that Group

or Policy will have access to that tool inside of a third-party app. So like the

LMS, potentially, I could create track 1, track 2, track 3, and that's where I'd

like to see it go. So I created user Adam to track one and San Quentin creates

the user in the learning management system and adds them to track one. So

it's one step I'm done.

For more infomation >> How does Single Sign-On (SSO) compare to Directory Services? | JumpCloud Customer Story - Duration: 2:34.

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LGRMIF Shared Services Grant Information Session Webinar - Duration: 56:39.

Good morning everybody

my name is Rich Sloma. Welcome to today's New York State Archives

presentation of Local Government Records Management Improvement Fund Shared

Services Grant Information Session today's presenter is David Lowry. David

is New York State Archives manager of Local Government Advisory Services and

I'm going to go ahead and turn the presentation over to David as I

mentioned the session is being recorded and will be available for future viewing

if you have questions during this presentation please type them in the

chat box to the right side of your screen and we will answer them at the

end of the presentation. Okay, so I will go ahead and turn it over to Dave. Okay

thank you Rich and good morning everybody on this cold morning I know

many of us in New York State are getting ready for our first snowstorm of the

winter. Yes, before Thanksgiving, not very good news but hey this is the one great

thing about the webinars, right? You can just stay in your in your office in your

home nice and warm and learn how to apply for a shared services grant from

the New York State Archives! So, let's get started. Today's agenda this is what we

we hope to do in the next 45 minutes to an hour first is define shared services

grants in this way everybody's got a nice overview we all have a good

understanding of exactly what a shared services grant is. And then look at what

the advantages are for applying for a shared services grant say instead of

just applying for an individual grant and you will see there are many

advantages and benefits to going these shared services route we're going to

just provide you some examples of projects that you know very successful

projects too that we've had in New York State

past number of years and finally show you how to write a winning application.

Now having said that, it's probably still very important to consider going to one

of our full grants workshops we do talk about shared services and in those

workshops and what we also have to keep in mind too that you still have to

follow a lot of the the basic rules of writing one of these grants and those

workshops can give you a really good idea of how to do that

there they're generally about three hours long and they give you a lot more

detail that you can get in an hours webinar. Okay so let's just quick take a

look at some of the important dates here the 6th of January 2019 you must have

a have registered in the e grant system for those of you who have never applied

for one of our grants before you must apply through this electronic system

called the e grant system and we wanted to do that you need a username and

password and you need to make sure that you have one of those and we cannot

issue them after January the 6th 2019. Okay so this next one here honestly it's

probably going to change and I'm going to tell you why. So right now it's

scheduled for the 14th of January 2019 that would be the application deadline

when you actually have to submit your application.

However, we were hoping to get approval to essentially publish our grants

guidelines on our website and open up the e grant system on November the 1st

as we can all see by looking at our calendars we're two weeks behind now

on that date so we have not gotten approval yet we hope to get it fairly

shortly but the thing is that there's a good chance now that this

date may be push back. And we will let people know when and if that does happen

the rest of these dates though will likely stay the same. Scheduled

notification of awards we usually like to get those out before July 1st. I can

tell you last year in the year before we had notification out by late May early

June so doing good and that department then the earliest you can actually start

your your grant project you can see he will be July the 1st 2019 and then you

have to have everything wrapped up all your money spent all your work done by

June the 30th 2020. And then you can see here that we give you exactly one month

to do your final reports and get them in so they will be due July 31st of 2020. Okay,

so now looking at those dates and keeping in mind that the deadlines might

change I would say it's probably probable at this point that we will push

it back a while let's take a look at exactly what a shared services grant is

so as you can see obviously it's at least two or more local governments

cooperating on a grants project together ok and it's usually because these local

governments have a similar problem and are looking for a similar solution and

so they decide to work together on solving this so that's part of it

however an important part of it is you do need to look for a permanent

arrangement theoretically what you're doing is these governments are not just

coming together to work on this particular grant project and you know

then they're both going to you know running and go their own ways they're

going to they're going to form a permanent partnership there and like I

said it's the of a shared records management problem

you should have a similar problem as those local governments that your

cooperating with on the shared services grant like I said this will contrast

with the State Archives individual grants we call them which is just of

course one local government working by itself to solve a particular records

management problem. So there is your basic overview, your basic definition of

what exactly a shared services grant is.

And here are some of your big advantages of the shared services grant. One pops

out right away here you can see you are eligible to apply for up to a hundred

and fifty thousand dollars now if you'd apply for an individual grant that

number is only seventy-five thousand dollars okay that's all you can apply

for but here you can see it's actually double the amount of money okay so you

are more likely to be funded because the State Archives has made shared services

grants a priority for funding we set aside a fairly large chunk of money this

year it's one point eight five million dollars for shared services grants we

generally get between like twenty-two twenty-three to about thirty

applications depending upon the year so you can see if you have about 25

applications they've got a big pool of money there so you are more likely to

get funding chances are we aren't going to aren't going to run out of money

the other great thing the great advantage is theoretically you've now

come up with a permanent solution to your problem all we've seen over the

years is oftentimes you may have a local government they put together a nice

grant application they have a successful project everything turned out the way

they the way they wanted but then over the next five to ten years

all that progress they made kind of falls apart where the Shared Services

grants where you have you know these these multiple governments coming

together what that does is it forms a nice network of support and that should

help you maintain the benefits of that of that project permanently okay and

then of course there are all these economies of scales, okay. You know we

all know when you say when you buy in bulk things are actually cheaper, kind of

works the same way here would be shared services grams for more partners you

have the more actually you can you can stretch those dollars so you reach that

nice economy of scale there and you can you can actually do more with less. And

here's a nice little chart this shows from the year shared services grant

started in in 2012 through 2017. We've not had time yet to to update this chart

from last year but this is what we call the participant funding rate so if you

participate in a shared services grants what you can see are here in in the red

or you do an individual grant which is here in in the blue but you can see here

what's happened over the years is you are simply more likely to to get funding

okay so you can see here just if we looked at 2015 you can see if you did an

individual grant that yeah it looks like at about a 55% chance of

being funded and if you were in a shared services grant you had probably about an

82% chance of being funded that looks like 2017 here, that

was not a good year, you can see here for individual grants, they were only funded

a little over 20% of those grants. Whereas would be shared services

grants you can see here I was a solid 85%. So you could see the

way these numbers work, okay. You're just much more likely

to get funding if you are part of a shared services grant than if you do an

individual grant. So let's take a look at some basic models okay. People aren't

always 100% sure how these models work in a share services grant but

there are basically two basic models that you can can follow one is the what

we call the service provider model so an example of that would be a BOCES provides

scanning and digital retrieval services for a group of school districts okay

so perhaps as part of their component school districts that make up that BOCES

there are five school districts they want to go in together so the BOCES

basically is going to be the service provider and then the schools are going

to pay the BOCES for that service and then there's these shared

responsibilities models we can call it so an example is a group of towns and

villages share an inactive records storage facilities but basically they're

sharing that equally okay so they're all basically putting in the same amount of

money the same amount of work and getting the same benefit out of out of

that there's no real lead on it there's no real service provider they're just

all sharing it equally together so those are basically the two models you'd want

to look at if you're looking at setting up some sort of a shared services

arrangement I think really over the years what we see is probably this one

here the service provider model is a bit more common we've had plenty of the

shared responsibilities but I would say the service provider model is the more

common one that you will see

so let's take a look at what shared services grants do they may include many

or few governments so if you're only looking to participate with one of a

government perhaps it's a town and a village was in the town that's fine just

having two applicants okay we have seen applications so I think our highest was

somewhere up in the 20s like 25-26 local governments came together on an

application but really the number is is pretty much limitless okay we don't we

don't set any and you tap on that anything like that so it could be just

two local governments or it could be 25 local governments whatever arrangement

actually works best for the partners and whichever one makes most sense to

solving that particular problem okay so you can request a modest or substantial

funding now like I said you can apply for up to a hundred and fifty thousand

dollars and funding but if you only need $18,000 that's fine

maybe you have a nice simple straightforward little project again it

might be with a town in the village they want to maybe remodel a small room for

record stories that they're going to share together and it's only going to

cost $18,000 hey you know that's still a nice little project it makes sense and

it's a good thing for the State Archives to fund it could include multiple types

of local government so one misconception that arises right away we shared

services grants is somebody may think oh well you know we're a school district so

we can only work with other school districts or we're a county so we can

only work with other counties and we've already seen in a number of applications

you can see a whole mix of different types of local government so it could be

perhaps two towns, three villages, two school districts and maybe a fire

district and they all come together and they

work on a particular shared services project and we form this permanent

relationship so it does not have to be the exact same type of local government

that you are so if a town wants to work with our fire district perhaps they have

something like you know a parking district a Soil and Water Conservation

District that they want to work with that's fine and again we've we've gotten

applications along those lines and the nice thing too is it can be in any grant

category okay we have several grant categories including you know inactive

records document conversion and access things like that whichever grant

category you want to choose you can choose for your project again there are

no limitations on that and here are just some some sample projects you can think

of you could do something like implement a web-based enterprise content

management system sometimes called an electronic content management system so

that could be something like a county manages and maintains the system ok so

they're the ones are going to get it set up they're going to manage it and then

what happens is the towns within that county will then pay the county in

annual fee to use that system and that would be for you know your basic

maintenance fees things like that that the county has and to offset that the

town's maybe each one pays, you know, I don't know 1,800, 1,200

dollars a year to maintain the system. Okay and so you could use the grant

funds to do things like pay for the hardware the software training things

like that and then convert a number of the town records into digital images.

Okay, so there's just a sample project for

that one another sample project you could look at is implementing what we

call record center software. Okay, so that's basically software you

use to track your boxes of records that you have in record storage and it's

oftentimes called record center software so in a project like this you can see

you have a group of small towns okay one town will volunteer to actually host the

system you know on their servers as my server each town then pays a small

maintenance fee okay to to basically keep the system going and the nice thing

about this is they would not even have to use a shared facility each town could

actually have their own storage area what they're doing is they're just

sharing that record center software to manage the boxes within their own

facility okay so you can see here this would be kind of part shared services

but part individual as well since each is just going to manage their own

facility but now they can all use the same software to manage their boxes and

here are some real life examples. Now, this is a good one here, the

Town of Hamburg which is in western New York you know out near the Buffalo area,

they actually came up with a shared services arrangement even before the

State Archives had shared services grants, so this is something, an idea that

kind of came with up on their own. So it was the town and I believe a couple of other

towns and the village and I believe they also included one of their local school

districts and this and what they did is they they set up a shared record center

the town of Hamburg is essentially the lead on this they kind of manage it and

then the other participants will request their records through the town

of Hamburg. Nassau BOCES they were one of the first to apply for our shared services

grants. They did a really nice job in setting up a content management

system and then what happened is a number of the of their component school

districts went in with them on this grant. Again it's a situation where

where the school districts are paying the BOCES a fee to use this content

management system to manage their electronic records. Similar to

that is the digital towpath cooperative. Again, what the digital towpath is,

is they set up, actually developed on their own. This was something they

essentially did in-house. They didn't buy off-the-shelf software they developed it

in in-house, a content management system and then a number of local governments

in New York State cooperated with them on that. And again same thing they're

paying the digital towpath a fee to actually use and maintain that system.

Okay now let's start talking a little bit more about kind of the

administrative aspects of applying for a shared services grant okay one thing

you're going to need is to have a lead applicant okay as a lead applicant is

actually going to be the one who essentially applies for this grant so

you could see here what they're going to do is first of all they're going to

assemble the application okay so they're going to get all the information from

from all the participant and they're going to assemble the application I'm

going to put together the grant narrative the budget things like that

and then they are actually going to apply for the grant so when the grant

comes in it's essentially going to be under their name okay so this would be

just to give you an example on perhaps fee that the Town of Islip on Long

Island is going to apply for a shared services grant and they're going to go

in with a couple of the towns and villages but when the grant comes in

it's going to be under the name the Town of Islip okay

how about works then essentially going to have to administer the fun so they're

going to administer the whole grant on they're going to make sure that say you

know the vendors get paid or if if you're hiring employees something like

that they'll make sure that the employees are put on payroll and they

get paid any supplies materials things like that are being purchased they do

the ordering and then they make sure the vendor gets paid and then when the grant

is all wrapped up they're the ones that have to do to submit the final report

now again those local governments cooperating with them are going to help

out you know they're going to help collect information submit information

things like that then it's just a lead applicant we kind of have to put it all

together and then actually submit the report to the State Archives this is

just an example of a shared services agreement form this is one of the things

participant and the shared services grant is required to do now

unfortunately can see here this is not exactly the best image I have here was

the best I could do is that I took it out of our grant system but you can see

it this is a form that's actually within the e grant system and essentially what

you do is you just go into the e grant system you print it out but then since

we don't have electronic signatures for our grants unfortunately you then it

doesn't have to be filled out you can see you with a pen and then solving the

old-fashioned way with a handwritten ink signature then what you do is you scan

it and upload it into the system and submit it so for instance if you had

doing a shared service grant there are seven local governments involved you

need to have seven okay of these shared services agreement forms submitted with

the grant okay so basically what the shared services agreement form is saying

is right yes we want to be part of the screen

we're going to participate and we are going to do what we're supposed to do

okay so some further requirements here for shared services grants so here it is

some some of the basic things you need to do and again this is on top of what

you normally need to do for any other local government records management

improvement grant okay so these aren't the only things you need to do but these

are just the requirements for shared services grants that you have to do on

top of the other basic requirements okay so just keep that in mind

so one thing you have to do is demonstrate a need for the project okay

we definitely have this records management problem and we have come up

with what we feel is the best solution and this is the solution so yes we

really need this project because it's causing you know a number of problems

for us and you just list them 1 2 3 4 5 these are the problems that it's causing

and then look at what the financial and administrative advantages are and in a

few minutes what I'm going to do is going to show you like a real life

example of how you can actually do this and clearly show what the financial and

administrative benefits are of working together and then demonstrate okay what

are the mutual benefits how is each participant in this grant again let's

just say there are seven people how are each of those seven going to benefit

from this grant then you just have to give what we call basic baseline

information about each of the participants obviously the name of the

local governments how big is that local government what is their you know what

is their population number of employees things like that that basic stuff and

then you have to show full participation okay and support all the participants

one way you do that again is with that shared services form I had

showed you but basically in the narrative - you want to explain and show

that everybody is supporting this application and fully participating in

it okay so some further requirements here um and these are the big ones and

you can see here that we have we have bolded these right so they're kind of

highlighted here so it needs to result in a permanent positive programmatic

change okay be sustainable okay so that means whatever the outcomes of that

grant were they need to be sustainable okay and they need to be sustainable you

can see here long terms you want to show all participants are committed to

supporting project results long term okay you're not just going to to walk

away okay when everything is done and go your separate ways now for those of you

who are are familiar with a program a number of years back ways to have what

we're called cooperative grants which was similar to shared services grants

but the requirements of that is you came together you cooperated on a particular

project and then when the project was complete both sides essentially went

their own way the difference with shared services is at the end

you're not going to to go your own way you're going to stay together so the

analogy I always give is you know a cooperative grant was like dating right

you might date somebody for for a while and then you can easily just go your

separate ways if you want to shared services that's a marriage okay you're

coming together and you're kind of making this legal long-term commitment

to each other and you're kind of promising the State Archives that you're

not going to get divorced anytime soon yes we're going to stay together here to

solve this problem.

So we talked about sustainability right you need to prove that the you know the

outcomes of your grant okay what you did what you actually accomplished is

sustainable long term it's not all going to fall apart after a few years and here

are some ways to show that sustainability that the partners are

going to stick together what is called an ima or an inter municipal agreement

so essentially that's a contract between the two parties or among several parties

that are participating on something as straightforward as just board

resolutions okay from each governing board of each local government

essentially spelling out and resolving that yes we are going to be part of this

long-term arrangement and we are going to stick with this I'm developing

written policies and procedures so for instance if you're going to come

together with a couple of other local governments and you're going to

establish an inactive records room where you're going to store all your inactive

records together if you develop written policies and

procedures for the management of that room and the management of your inactive

records okay that can prove sustainability okay a fee structure this

is always a nice and bul straightforward one and I was talking about this earlier

right so you have a group of local governments that comes together

um one local government is to lead so for example say maybe in this case it's

a county okay and then there are a number of towns and villages in that

county are coming together and they're sharing a content management system and

each one of them is going to pay a set fee each year to the county so the

county can maintain that system long term and then of course there's

dedicated staffing so that could be okay we have dedicated staff who are over

going to see this content management system the partners are going to hire a

records clerk who is going to manage that in act

records room that we created with grants funds so we're now proving that we can

maintain this long-term and we are going to continue to work together on into the

future so now let's start talking about how you can you know write a winning

shared services application. So this is going to be a sample from a funded

application. Earlier I had mentioned that the Nassau BOCES, which is located

down on Long Island obviously in Nassau County, they were one of the

first to apply for the shared services grant and what they did is they

implemented an enterprise content management for their components school

districts. So now let's see exactly what they did in this application. So first of

all we were talking about how you have to prove a need for the project okay so

the needs of that project what they did is they focused on student records and

personnel files so these are basically the two record series that they focused

on in this grant application so what they told us is um many resources we use

for updating and accessing the records okay there's a need for the project

records are often misfiled okay well that's not good so that's a problem that

needs to be solved right and it's a problem that all the component school

districts are having requests for records cannot be satisfied efficiently

again it was taking too much time too many resources to facilities request

records take up already limited storage space so a lot of the schools did not

have the storage space they really needed to properly store these records

records will often damaged or lost okay again you can see there um an obvious

problem and paper records were stored in a poor environment

on an environment that was not conducive to the storage of paper so that could

have been perhaps the area was was too damp too hot perhaps it wasn't well lit

perhaps it was kind of kind of dirty and dusty things like that that's really not

good environments to be storing those records so then they looked at the

financial and administrative advantages and here's what they really did I such a

great job of explaining to the New York State Archives grant reviewers what the

real financial advantages were to this so what they did is they said hey you

know we figured out the cost area if each school district did this separately

on their own as an individual project the project costs would come out to be

seventy eight thousand dollars per district however if we come together and

do it as shared services partners that number drops substantially you can see

here $7,500 versus $78,000

that's kind of eye popping you know when you when you think about it

that's a substantial savings a substantial reduction in costs. And so

now let's take a look at the annual maintenance cost okay again per district

if they had implemented this system each on their own on the maintenance cost you

could see here very high $20,500 and again reduced

by more than 50% it drops down again to $8,500 so

again looking at both implementation and maintenance cost it's like wow there's

quite a difference there and they're really saving a lot of money

okay then they gave us some you know nice numbers to you know basically show

this in more detail so what they did is that they showed us how many retrievals

per district okay per day you can see here 15, 15, 10, the average

number of minutes it took them to retrieve it you can see is somewhere in

doing too bad five minutes that's not too bad

the hours per day the rate per hour that they have to to pay people to do this.

Remember this is Nassau County, kind of an expensive place, some folks upstate

upstate are probably looking at it, saying, "Oh $30, that's a lot!" The

cost per day than the cost per month and the cost per year and then the total

cost you can see there for all the partners $66,000 okay

but now again let's go back quickly look at those maintenance costs here so

$20,000 for the maintenance cost for this system and

$66,000s to essentially retrieve it you know the

old-fashioned way with paper so again you're seeing a nice big difference in

those numbers okay so the mutual benefit here that they outlined one of course

for the cost savings like I said the excellent job in showing that they

talked about how retrieval would be much better instead of taking 15 minutes

once they had the system up you're probably talking not even in minister

you're probably talking in seconds now for retrieval time adherence to the IDI

one records retention schedule good for disaster management right okay they have

all the records scan they have them you know backed up things like that now very

good for disaster management a less paper of course to be stored once they

scan these records they can they can dispose of them and then they're not

going to have to you know keep looking for more

more storage area and then of course avoiding health risks because like I

said they was storing some of these records in places that were you know

perhaps moldy dirty humid things like that places that really weren't good to

have people going into so again they really demonstrated the mutual benefits

of to all the participants and showing full participation and support of

participants a letter of intent from each participant now the letter of

intent this is important to keep in mind is different than that shared services

form um I told you basically this is a letter that they have to write out that

each participant has to write out saying I'm talking about their intent that

they're interested in cooperating talking about the advantages to their

particular school district in this case and their intent to continue the program

into the future now that form again I showed you before that's basically just

saying hey yeah we're going to participate in this grant project the

letter of intent though is telling you basically they're also committed to

continuing the program into the future okay so then proving sustainability and

for this one for this BOCES application was pretty straightforward they talked

about that BOCES fee structure so there was an existing relationship with the

districts okay and so that fee payment mechanism was read in existence easy to

do and then each one would pay that annual maintenance fee arm in other

words for this arrangement so again that sustainability in this case was pretty

easy to prove as long as everybody pays their annual maintenance fee the BOCES

of course can maintain this system

okay coming down the homestretch here so the summary here for shared services

grants they are a top priority for the archives and keep that in mind the big

one here for those of you looking to apply is you are more likely to get

funded now as you see you know going through this webinar today there is more

work involved okay so you're more likely to get funding but you have to remember

it's a little bit of a heavier lift than just doing an individual grant you're

probably going to need a bit more time you're going to have to collect more

information you're going to have to do a bit more writing things like that you

know more things you really have to do here to get your funding but it will

provide a cost-effective permanent solution to your records management

problems if you can get that funding you keep this arrangement going into the

future hopefully you've solved your problem

once and for all okay and you're not going to have to go

back and constantly revisit it these are some helpful hints and reminders again

if you need to set up an e-grants account do it now and if you're not sure

you can contact the New York State Archives Grants Unit at the email

"ARCHGRANTS" (that's all one word) "A-R-C-H" then the word "GRANTS" @ "N-Y-S-E-D" (for New

York State Education Department) dot GOV [ARCHGRANTS@NYSED.GOV] and just ask them, hey you know I'm from the

town of of XYZ we don't know whether we have an e-grants account yet can you

tell me whether we do. It could be that you may be unaware of the fact that you

you do have an account in that case all you have to do is like a password reset

for you and then you'd be all set to go you have to remember if you do decide to

participate in the one of these shared services grants you cannot apply for

another location on your own you can either be

part of a shared services arrangement or you can do an individual grant you can't

do both and obviously especially shared services you should start now okay start

researching your grant maybe you don't have to start writing it but start

taking the steps towards doing that now that could be something as simple as

start contacting other people you'd like to cooperate with and see if they're

interested you should keep in contact with all participants of course

throughout the entire grant writing process and you should keep in contact

with your REO or other State Archives staff members for those of you who may

not know what an RA all is that is your regional advisory officer for the New

York State Archives we have five regions across New York State if you're if

you're not sure you can go to a website find out what county you're your region

is in and then contact that particular person for help okay so just to let you

know you will be receiving a request via email to fill out a quick online survey

through SurveyMonkey you'll be getting that from our our friend Rich Sloma who

is hosting our webinar today and what we'll do is give you an email with a

link the link will take you to the online survey and we do ask you to to

fill these out because we do we do actually look at them when we update our

workshops and webinars to see what you're thinking and perhaps possible

ways to to improve them okay so yep we're just about 45 minutes we should

like to leave a good 15 minutes for questions so we're right about on time

so if you do have questions you can submit them now although I'm sure some

of you probably submitted them already which is fine. So Rich, any questions yet?

Yes Dave, we sure have some questions. I see we've got one here from Arthur who

asks if a county government was to partner with a local municipality in

performing records back records scanning and the municipalities behalf this would

be considered a service provider model project correct correct okay Jody asks

the New York State Archives provides some ways of previously funded projects

anywhere it may be helpful to see successful projects for potential

applicants ah good question and we can do that the best way to do this is to

contact your regional advisory officer explain you know that your first of all

interested in doing is shared services grant but also you know talk to them

about exactly what the focus is it is going to be digital imaging and active

records disaster management whatever you're doing and

and that RAO can try to find you a good sample grant to share with you okay Joe

asks we already sent in ad rent letter of intent by email

do we need to split that up and do individual letters we are a Fire

District and Fire Company okay so yeah you needed to send since there's a fire

company they needed to send in that letter of intent that they're going to

apply for grant but only to fire those those on you know private fire companies

and volunteer ambulance companies have to do that local governments do not have

to do that okay Joanna asks is it best to focus on a specific and limited

project it's tempting to add on one or two minor projects will this reduce our

chances of getting funding well here's the thing the one overall the one major

thing you want to look at is your grant should have a good focus now that

doesn't mean that sometimes you can't include elements a of different grant

categories if it makes sense and they're they're closely related however if you

do start shooting off into too many different directions trying to do too

many things yeah at that point honestly you would start to reduce your chances

of getting funding so you really should try to keep that application as focused

as you can now keeping in mind that you can apply for another grant say the next

year so if you're going to focus this year say on sharing an inactive record

storage facility and you also wanted to do some imaging together that's great

but you might want to break them up into two separate grant applications Mary

asks with shared services grants how does it work if with hiring personnel

for the project and the lead applicant managing it

I didn't hear a part of that Reggie can you get up sure I guess the question is

how does it work if we're hiring a person for the project and as well as

the lead applicant managing it initially maybe maybe a Mary could clarify that

yeah I think we need a little bit of clarification on that one okay let's see

the next question from Beth will there be a list of participants and

districts so that we can try to form an alliance with a local district / BOCES

no you essentially have to go and essentially find your own partners okay

so Wayne asks if a town plans to assume the Registrar function of a village and

incorporate the villages existing records into the town's record center

would this be considered a shared provider project or a shared services

project and he says here we have three people put I'm sorry yep let me go back

to that if a town plans to assume the Registrar function of a village and

incorporate the villages existing records into the town's record center

would this be considered a shared provider project or a shared services

project well would be a shared services project and it sounds like you'd be

following that model that shared provider model um

but having said that you you may and in this situation that's being described it

matters if if they're only going to to take over that one function from the

village are they going to take that record they'd have to describe how this

is going to be a long-term partnership if they're taking over just the

registrar function from the village and the villages of doing it anymore they

can have to explain how there is an ongoing relationship

once the project is over okay looks like

clarification I think here from Marion that last question up for the other

entity needing the personnel is it on the lead applicants payroll as you said

the lead applicant pays um yes it is so but but any person who is hired

essentially should be working for all and doing work for all the for all the

participants um so it wouldn't be a case where say you know there are three

participants and you're going to hire three different people and they're going

to be you know all focus just on on one local government generally that really

wouldn't be considered shared services okay and um another question here from

Greg also about having examples of city county or city town village shared

services grants. Oh yeah I think we think we do have those and again best thing to

do is contact the RAO, chat with them about it

and then you know they'll see if they can find you a good sample grant for

that and I also wanted to mention I did paste into the chat box the link to the

grants unit a grant email as well and also a link to our website page where

the regional advisory officers contact information is as well as the counties

so that's on there so Virginia asks will this webinar be available for viewing at

a later date yes I've mentioned and posted pasted in here everybody who's

registered for this webinar today will receive the link within the next two

hours so to the recording and then in a couple days we will transfer we'll also

have in addition to that we'll have the recording available on our YouTube page

and if anybody's interested any of for last couple years anyways all of our

webinars have been recorded and the they are accessible through our YouTube pages

by going to youtube and you could just type in New York State Archives and

you'll see all of our all of our webinar recordings there so also they

have a couple more questions coming through let's see here could a village

partner with their own fire company for a shared services grant um if if they

are actually part of the village that there were Department of the village no

but if there are a separate entity so either a private company which are now

allowed to apply for grants or essentially a fire district then yeah

they they definitely can apply together and I think we've actually had a few

graphs like that over the past couple of years Jennifer asks if we are preparing

a grant using the service provider model do we need to show the benefit to the

service provider as well does it have to address a problem with a service

provider oh yeah if it's a if it's a shared services um it should show that

okay um Kathleen asks if you have two towns participating and a deputy of one

town will work say extra hours on the project would they have to be paid

separately by the lead town from the grant yes because you know basically

there's going to be one pool of money that's administered by the lead

applicant okay and I don't see any other questions be typed anybody

and again as David mentioned we will be sending you all a survey and the survey

email will include the link to the recording which is a WebEx recording and

just going to mention it folks know that if you did have if you had more than one

person at your location participating in this webinar please type in a number of

participants in that chat box so not too concerned about if it's just one person

if you're watching but you say there's a group of two three four or more of you

so we just let us know that way it will help us with our with our statistics as

to what the viewership was and other than that I want to see another question

here from Jill do you have any recommendations for records retention or

management software some of them are very expensive and more than we probably

need yeah well three off the top of my head nothing's coming together it might

be best to you know chat with your with your RA Oh about that I mean generally

you know we we avoid giving recommendations on you know products and

services you know consultants things like things like that but if you're

looking for just some information of what may be more affordable products

that's something we could probably help you want to show your questions

yes no other questions Dave okay thanks very much for participating in the New

York State Archives webinar yeah great thank you folks

I said you know if you're you know you will start getting serious about that

shared services grant get in contact with your regional advisory officer as

soon as you can and start talking to them about your your potential project

and if you do go through good luck you know I wish you luck

hope you get funding. Thanks everybody.

For more infomation >> LGRMIF Shared Services Grant Information Session Webinar - Duration: 56:39.

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UCF Utilities & Energy Services - Duration: 1:58.

Whether it's on the football field or in the classroom, at the University of

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in UES has a distinct approach to keep UCF running. Not only do we work around

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engineers and skilled specialists use innovative ways to aggressively reduce

energy use and improve indoor air quality as UCF continues to grow,

supporting the university's strategic goal to become carbon neutral by the

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projects and progress, visit energy.ucf.edu

For more infomation >> UCF Utilities & Energy Services - Duration: 1:58.

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Interview with Yazdi Bagli, SVP Global Business Services @ Walmart - Duration: 8:28.

I'm here with Yazdi, senior vice president for Global Business Services at Walmart.

Yazdi, how are you doing today?

I'm doing fine thank you very much.

So you've just come off stage a fireside chat with the publisher of Forbes

it working talk about how do you get a conversation one I think it went well we

were really focusing on how do we use artificial intelligence in the back

office so stuff where you use AI beyond our PA just it's not only about our PA

beyond our PA into supervised machine learning natural language processing in

running accounts payable accounts receivable doing the general ledger

compensation benefits stuff like that not the sexy stuff but this is the

boring stuff so how do how do you think it's changing the way people do the

boring stuff I think it is changing a lot because initially even if you could

automate in the back office you are only automating what you could

prescribe rules for and NRT a really changed that now with my supervised

machine learning you can even automate what the experts do which is judgment

based so you going beyond rules into judgment and that is what is really

transforming the space so why is this important to you know organization like

Walmart oh it is very important to an organization like Walmart because for

Walmart to compete it has to really invest in the consumer experience so it

has to make sure that the consumer can shop wherever they want to so it has to

create omni-channel it has to create the last smile and to

invest in that they have to extract cost out of the back office so it's not only

about the cost but a back office with a I can even create value for the company

can reduce cycle time so there's a lot of things that Walmart can do and

Walmart is the biggest company in the world it has two and a half million

employees and it's got a you know sales of half a trillion dollars and it's got

a lot of course and if we can harness those costs with AI and invest in the

consumer experience Walmart could be unbeatable so do you see the you know

this kind of back-office transformations you see it as part of a wider way of

competing with e-commerce or what was the challenge there with the

leading retailer of e-commerce yes so so does that really come down to select

supply chains or just driving efficiencies to the point where you can

actually still deliver like a you know how does this affect the the retail

experience on the front end my job is not the retail experience my job is to

create value in the back office so that you can invest in the retail experience

so um you know retail has been like the whole sector has kind of been

transformed the last 20 years why do you think time you know why do you think

people should really be prioritizing technology do you think the back office

is probably the most important or what do you see there the real like power

lying at the minute so most big companies what they did was they use the

back office for wage arbitrage so send a book to India and Costa Rica and then

forget about it and now even beyond wage arbitrage you can get a lot more value

with artificial intelligence so people are waking up to that so what advice

would you give to two other enterprises that are trying to get started with you

know transforming their back office it a lot of a lot of advice here I've been in

this area now for 20 years and I have made a lot of mistakes I think the most

important advice is don't automate activities think of how you can automate

so that you don't even have the work in the first place so for example in the

shared service you the most effort goes in exception handling so instead of

automating how you manage exceptions automate in a way that you don't have

exceptions in the first place that's that's really the bigger said why

the second biggest advice is there's this mad rush to automate right now and

folks have to take a step back to realize what if the automation fails

because what I see is a lot of folks automating and then not creating a

business continuity plan or a disaster recovery if the automation fails and

I've seen it's stuff where you put something in and are three months later

there's an outage the folks have left and people don't know how to do the work

manually so these are the two pieces of advice I'd give

folks if they're embarking on AI in the back office so you know raising the

point of that that cultural challenge of kind of sustaining you know those skill

sets in an organization how do you how do you scale you know with this how do

you make it something be sustainable no I think I think it is a journey I don't

think there's an end game yeah I think I think you've got to really keep abreast

of what's happening experiment a lot have a portfolio system that allows you

to fail quickly and shut off projects before it goes too far so that it's it's

an innovation mindset it's it's no longer that shared service automation

follows the usual sa PE portfolio it's more a innovation portfolio it's it's a

completely different ballgame so you know obviously AI summits today and

tomorrow lots of different companies here what have you really been taking

away from the event today I think what a ridiculous there is still a lot of

learning to be done I think people are at very different stages there's no

framework it's it's a young field and half the times people are are eager to

learn and when they hear things are happening in other companies they like

hey I should be why am i left behind but I don't think that people have reached

the stage where they're really able to deliver it's it's it's there's a lot of

proof-of-concept going on there's a lot of piloting going on so I think folks

should realize that it's it's not that everyone's been left behind so I think

there's a feeling out there where everyone's like hey you should be doing

this too is there anything you've seen that that you'd like to take away in

terms of implementing you know there's lots people here going we need to do

this we need to do that is there anything you've seen like you think I've

need that yeah I I've definitely seen a few things which are good I think I'm

staying ahead of what's what's in the future because the two areas that really

impact me is natural language processing and supervised machine learning so I'm

really focus on that area but I've got to sort of keep my eyes and ears open

for what's next and is that relevant to the shared

service area because a lot of computer vision a lot of cool stuff is more in

the medical field it's more in consumer behavior it's more in retail execution

not in back-office so but it's it's it's a very interesting young subject I just

love it it's very exciting so on the on the concept you know on the point about

the future and what's next what do you think is next what kind of your would

you like to see happen in the field in the next year or so no I think the

democratization of AI there in I subscribe to few api's and the guardians

are done for me and I mix and match I I think that needs to accelerate I think

it's it's a great thing that we're embarking on that it's that I am glad

that Facebook Amazon Apple Netflix and Google did not sort of keep the stuff to

themselves and they shared it and that's the reason of the reasons why it has

really blown up I think that should continue and I think there should be

possibly next year there should be a session where they really start off with

the basics of AI for I think some of the participants I think it's needed like

such a large show well ya see previous day half a day like come for three hours

we we will talk to you as if you're a 7 year almost never heard of the I and you

got to really explain what it is start from the very basics I think that would

be good yeah well yeah the baby stage hey Wow yeah see talk show to me today

it's been really enlightening

For more infomation >> Interview with Yazdi Bagli, SVP Global Business Services @ Walmart - Duration: 8:28.

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Pourquoi Schneider Electric a créé sa Digital Services Factory | Industry X.0 - Duration: 3:52.

WHAT IS THE DIGITAL SERVICES FACTORY?

The Digital Services Factory is both a team and a process

available to Schneider Electric's lines of business

to support our digital acceleration

and the creation of new Schneider Electric digital offerings.

When we set up the Digital Services Factory,

we faced a typical situation for many companies today:

a lot of experimenting, a lot of small projects

that didn't necessarily always lead to products placed on the market.

A lot resources consumed, a lot of lost time.

We wanted to create a digital transformation initiative

provided by the Digital Services Factory.

And through the Digital Services Factory, we support and work with

Schneider Electric's various businesses

in their digital transformation.

WHY THIS STRUCTURE?

If we look back at the two years prior to

setting up the Digital Services Factory,

when the digital transformation core team

was put in place, we started out with a fairly technological approach:

the creation of a platform, technological creation,

the creation of technological components... that is still here today,

which represents the heart, the foundation of what is called

EcoStruxure at Schneider Electric, which is our architecture

and our IoT solution.

But this technological approach was not enough,

because to really drive

the acceleration of offer

developments with Schneider Electric's business,

we were missing something

beyond technology consumption.

And what we were missing was greater customer perspective,

a better crossroads between technology

and the needs of the customer.

And also, parallel to the design of the offer,

the design of the business model and the operating model:

how the offer is sold, how it is maintained,

how it is supported,

to truly succeed commercially with the given offer.

So through the Digital Services Factory, we have transformed

our approach from a very techno-centric one

to a truly customer-centric, business-centric approach,

which has been a very important step

for the acceleration of the digital transformation.

WHAT OBJECTIVES?

To accelerate the placing of offers on the market,

in volume, of course, but also to increase the level of quality,

that is, to increase the level of impact we have on customers,

to increase the level of value that is created for the customer

so as to have the best global selling point through these offers.

In the approach that is focused on technology

and not focused enough on value, the risk I find,

in a lot of IoT environments, is a bit the risk of gadgetization.

Offers that are technologically very exciting,

but that don't solve a customer's specific problem.

Offers that don't create the expected value, and which in turn are defined as difficult

to support and to develop commercially.

So through the Digital Services Factory, we really

focus on creating added value for the customer.

Creating added value for the customer, a business model that allows us to say,

if we create so much value for the customer,

what is the share of that value that is fair for us to transact.

And through that, we have an offer that has

the best chances of commercial success.

And if that offer, even when it is already placed on the market,

does not reach the maximum commercial success yet,

our method allows us to have permanent iteration

in search of an adaptation,

to best serve the customer's need.

So the method also entails an approach that is no longer linear,

the way we used to do before in some R&D projects,

hardware type or big projects, as we'd have at Schneider Electric.

But rather a much more iterative, much more agile approach,

much more flexible,

with the capacity to learn, to err, to change direction.

And then, ultimately, to bring about the solution that the customer needs.

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