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Tracy Schmitt: Welcome all to uberASSIST,
my name is Tracy,
I was born a four-way amputee.
They don't know why; it's just a fluke,
and I am a huge accessibility advocate for Uber,
and I can't begin to tell you
how important transportation is to people with disabilities,
and all of you
can make a massive difference in transportation.
Thank you for being here today.
So what brings us together here for this education session?
You may be asking yourself, "How come I'm here?
I don't have a wheelchair accessible vehicle."
What's great about uberASSIST
is that all drivers can have regular sedans.
uberASSIST is door-to-door,
which is just slightly different than uberX,
which is curb-to-curb.
It's for people that might use a manual wheelchair;
it's for people that might have a cane; it's for seniors.
It's for anyone that can use a regular sedan,
and does not need a wheelchair accessible vehicle.
So for me, as a four-way amputee,
what that means is that the uberASSIST partner,
instead of just parking on the street,
would be willing to come up my driveway,
and willing to get out of their car,
and assist me right from my door.
So here is what we're going to cover today.
My story, and how uberASSIST changed the way I get around.
How to interact with anyone who might have a disability.
How you can provide five-star service
with uberASSIST,
including specific tips on how to accommodate seniors,
or people with physical or cognitive impairments.
Then you're ready!
So for me, climbing mountains
has been easier than transportation.
And that's what fabulous about uberASSIST,
is that it provides that important, required service.
You know, in this photo, you see me rappelling
for the first time ever,
and what you don't see in this photo,
is that there's someone on my safety line, out of shot.
And I remember that first time, rappelling,
and when my stumps left the cliff edge,
I sort of froze – kinda scared,
the first time ever doing this!
And the lady from over the cliff shouted,
"Tracy! I don't have control over you anymore!"
And it was scary, but then it was like,
I'm doing this!
And you guys are like that safety line.
You guys make it possible for me to get out and about,
and have those moments of independence, with your support.
As drivers assisting me,
believing in the capabilities of your customers
and people like myself, is much appreciated.
Transportation has been my biggest challenge.
Thank you for being part of the solution with uberASSIST.
So why be excited about uberASSIST?
We spoke about the first one –
you're making a huge positive impact,
and changing many people's lives for the better as a result.
I hope you're as excited as I am about that.
Second, uberASSIST means new economic opportunities for you.
Seniors and people with disabilities
are a quickly growing market segment,
and as uberASSIST partners,
you have a unique access to these customers.
So more trips also includes people
that might have broke their leg,
or someone who's pregnant,
or someone like the person in this photo.
They have an invisible disability.
You might not be able to tell,
but this person has a visual impairment.
What's important as an uberASSIST partner,
is that you never ask how come someone has a disability,
or how come someone's using uberASSIST.
It's a very personal question.
It's kind of like asking, "How come you're divorced?"
It's a personal question; it's not appropriate.
So while customers pay the same fare as uberX,
you as an uberASSIST partner
receive a lower service fee of 15% on your uberASSIST rides.
This means you'll have the opportunity
to make more money on every uberASSIST trip.
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Tracy Schmitt: So we've talked about what is uberASSIST,
and how it's improved my life getting out and about.
Next up, is how to communicate with people with disabilities.
So, when communicating with a person with a disability,
it involves two pieces:
it's put the person first by saying it first,
and it involves perceiving them first,
before their disability.
So when we're talking about the language of "person first,"
it means literally putting the person first in the sentence.
So for example, instead of diabetic person,
it's a person with diabetes.
Or, wheelchair user?
It's a person that uses a wheelchair.
And so literally putting the person first,
it shows the dignity and respect
of seeing the person before you talk about their disability.
So person first is the language,
person first is also the perception of person first.
It's more than saying person first.
Let's take my friend Sarah, for example.
She's someone who uses a wheelchair.
She's also a mom, she's an athlete,
she's an author, she's a person
before she's a person who uses a wheelchair.
And yourselves as Uber drivers,
you're an Uber driver, but you're also artists,
and athletes, and dreamers yourself.
We are all so much more than just one facet of our lives.
Remember, say and see the person first.
♫
For more infomation >> Sacramento State hosts education fair to inspire 5th graders - Duration: 2:00. 
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